Hiring:

Role:- Order Management Specialist/ SME

Domain - Supply Chain / Logistics

Location: Pune

Shift : Rotational

Facilities : Cab

Work Mode: Work from Office

Experience: Relevant experience in Supply Chain / Order Management / Claims / Customer Operations

Key Responsibilities

Supply Chain – CT & EPOQ
Handle requests and cases from Stores, Customer Care & stakeholders via email.
Process Sales Orders, cancellations, POs, inventory and stock movements.
Coordinate with Suppliers, Warehouses, Hubs, Stores, Logistics & Customer Care.
Track supplier orders, production dates, ETA and resolve PO/order exceptions.
Support inbound/outbound supply chain, inventory management and order fulfillment.
Handle cross-docking, warehouse inventory and return-to-store activities.
Ensure TAT, quality and KPI targets are met.
Investigate and resolve system/order exceptions.





After Sales Claim Administration
Process claims/tickets, refunds and damaged-product cases.
Coordinate with suppliers for claim resolution and credit notes.
Handle Credit Notes, Debit Notes and Manual RFCs.
Match RFCs with credit notes and support refund processing.
Investigate discrepancies and follow up with suppliers/stakeholders.

Mandatory / Preferred Skills
Experience in Supply Chain / Order Management / Claims / Customer Operations
Valuable understanding of Sales Orders, PO, Inventory & Fulfillment
SAP experience preferred
Valuable MS Excel & Word skills
Strong written and verbal English communication
Ability to work with deadlines and meet TAT/KPIs
Robust coordination and problem-solving skills

📌 Order Management Amravati
🏢 Innova ESI
📍 Amravati