Job DescriptionKey Responsibilities
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Provide product support for HRMS platforms to clients and internal stakeholders.n
Understand and support end-to-end HRMS processes within the system.n
Analyze reported issues, replicate scenarios, and provide timely resolutions.n
Coordinate with technical teams to resolve complex system or database-related issues.n
Assist customers through calls, emails, and support tickets with a customer-firstn

napproach.
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Document common issues, solutions, and knowledge base articles.n
Monitor system performance and escalate critical issues when necessary.n

nRequired Skills & Qualifications
n● Bachelor's degree in Human Resources, Computer Applications, Business
nAdministration, or a related field.
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1–4 years of experience in product support, preferably with HRMS platforms.n




Solid understanding of end-to-end recruitment processes and related HR operations.n
Robust problem-solving and troubleshooting skills.n
Valuable communication skills (both verbal and written).n
Customer-focused attitude with the ability to handle queries professionally.n
Familiarity with HR systems such as SAP SuccessFactors, Oracle HCM, Workday, orn

nZoho Recruit is a plus.
n● Basic understanding of database queries and interpreting error logs (preferred).
nPreferred Skills
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Exposure to ticketing tools or helpdesk systems.n
Ability to prioritize tasks and manage multiple client issues simultaneously.n
Analytical mindset with attention to detail.n

📌 Product Support Specialist Vasanthanagar (India)
🏢 Greytip Software Private
📍 India