Job Description

INNOVA IS HIRING – ORDER MANAGEMENT PROCESS SME

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Location: Pune | Experience: 2–3 Years

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CTC: 4–5.5 LPA | Immediate Joiners Only

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Work Mode: WFO | Shifts: Rotational | Cab: Available

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Interview: Face-to-Face

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Relevant Experience

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Order Management | Supply Chain | Logistics | Q2C | S2F

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Key Responsibilities

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Manage the end-to-end Order Management lifecycle, from order creation to fulfillment.
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Handle customer orders, order booking, and billing-related queries.
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Coordinate with internal teams and client stakeholders for smooth order processing.
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Work on SAP; experience with SAP ByD is preferred.
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Knowledge of SNOW (ServiceNow) will be an added advantage.
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Use MS Office, especially Excel,



for day-to-day operations and reporting.
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Act as a Process SME, providing process guidance and resolving team queries.
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Identify training needs and conduct process training and knowledge-sharing sessions.
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Create and maintain training manuals and process documentation.
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Key Requirements

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Excellent written & verbal communication.
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Robust analytical and problem-solving skills.
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Valuable attention to detail and accuracy.
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Adaptable to work in rotational shifts and from office all days.
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Shipping industry experience will be an added advantage.
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📌 Order Management F/immediate/2 3yrs Pune
🏢 Innova ESI
📍 Pune