Job Description

Employment Type: Full time

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About the Role:

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Aniheal Clinical Centre is looking for a warm, organized, and dependable Front Desk Receptionist to serve as the first point of contact for pet owners and their pets. The ideal candidate should have a genuine love for animals and prior experience in the pet industry.

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Roles and Responsibilities:

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Greet and assist pet owners at the front desk in a courteous and qualified manner.
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Schedule, confirm, and manage appointments for consultations, procedures, and follow-ups.
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Maintain accurate patient (pet) records and update the clinic management system.
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Handle incoming calls, messages, and inquiries, directing them to the appropriate staff members.
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Coordinate with veterinarians and support staff to manage daily patient flow.
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Prepare invoices, collect payments, and maintain basic billing records.
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Manage front-desk supply inventory and coordinate restocking when required.
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Ensure the reception area remains clean, organized, and welcoming.
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Assist with administrative tasks as assigned by clinic management.
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Requirements:

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Minimum qualification: 12th pass or above.
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Prior experience in the pet industry is mandatory (veterinary clinic, pet store, pet grooming, boarding facility, or similar).
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Proficiency in basic computer applications such as MS Office, email, and scheduling software.
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Strong verbal and written communication skills in both Hindi and English.
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Pleasant personality with genuine comfort around animals.
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Ability to multitask and work efficiently in a fast-paced clinical setting.
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📌 Front Desk Receptionist Pune
🏢 FurrCrew
📍 Pune