Role & responsibilities
Oversee the overall day to day operations of Cyond and ensure smooth coordination between different teams.
Manage and monitor the in house Sales team and ensure leads, follow ups and sales activities are handled properly.
Coordinate with our outsourced Marketing teams, monitor their work and manage marketing budgets across relevant platforms.
Work closely with the Tech Head and coordinate with the in house Developer team to ensure technology requirements are completed on time.
Regularly review all trackers and MIS reports and ensure that teams keep their information updated and accurate.
Visit sites regularly to understand how our services are being delivered and identify prospects to improve our processes.
Interact directly with significant clients and stakeholders whenever required and ensure their concerns are handled properly.
Take ownership of customer escalations and make sure issues are followed through until they are completely resolved.
Work with the Tech Head and Operations team to maintain the quality of Cyond's services.




Continuously look for ways to improve the way we work, reduce operational gaps and make our processes more productive.
Use AI tools such as ChatGPT, Gemini, Claude or similar platforms for research, analysis, reporting, productivity, and process improvement.
Support the leadership team in executing new initiatives and projects as the company grows.

Preferred candidate profile
MBA in Operations, Strategy, Sales and Marketing or a related specialization.
3 to 5 years of relevant experience in Operations, Business Management, Project Management, Sales Operations or a similar role.
Good knowledge of Excel, Google Sheets and MIS reporting.
Practical knowledge of AI tools and the ability to use them effectively in day-to-day work.
Strong communication and people management skills.
Good analytical and problem-solving ability.
Ability to manage multiple responsibilities and prioriti

📌 Senior Operations Associate Hyderabad
🏢 Cyond Business Solutions
📍 Hyderabad