As a Customer Care Executive, you will play a crucial role in providing excellent service to our customers. Your main duties will include:
Responding to Customer Inquiries: Answer phone calls, emails, and chat messages from customers promptly and professionally, ensuring all queries are addressed effectively.
Resolving Issues: Handle customer complaints and concerns with care, aiming to find swift and satisfactory solutions to enhance customer satisfaction.
Updating Customer Information: Maintain accurate records of customer interactions and update any necessary information in the database to ensure smooth communication.
Processing Orders: Assist customers with placing orders, tracking shipments, and providing timely updates to ensure a seamless purchasing experience.
Providing Product Information: Offer detailed information about products and services to help customers make informed decisions, demonstrating solid product knowledge.
Reporting Feedback: Gather customer feedback and relay important insights to the management team, contributing to the improvement of services and offerings.

To be successful in this role, you should have:




Robust Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing, to ensure messages are understood.
Problem-Solving Skills: A proactive approach to identifying issues and finding solutions that meet customer needs.
Basic Computer Skills: Familiarity with computer systems and software tools used for customer interactions, enabling efficient data entry and management.
Customer Orientation: A genuine desire to help customers and provide a positive experience that fosters loyalty and trust.

We welcome candidates with up to one year of experience and those who have completed their 12th grade education.
Experience

1 Years
No. of Openings

50
Education

12th Pass
Role

Customer Care Executive
Industry Type

Call Centre / BPO / ITES / LPO
Gender

[ Male / Female ]
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office
Advantages include

Overtime Pay, PF, Health Insurance, 5 Working Days, Two-way Cab

📌 Customer Care Executive Full Time Mohali (India)
🏢 Teleperformance pvt
📍 India