Role & Responsibilities
Handle customer, dealer, vendor, recycler and buyer queries through phone, WhatsApp and digital platforms.
Assist users with registration, app usage, collection requests, orders and transactions.
Manage day-to-day backend operations and maintain accurate customer and transaction data.
Coordinate with customers, scrap dealers, recyclers and collection teams for smooth operations.
Monitor collection requests, orders, transactions and ensure timely closure.
Resolve customer issues and coordinate with relevant teams for quick resolution.
Maintain records, follow-ups, reports and operational documentation.
Support onboarding and active usage of Ri8Value and Ri8Value Scrap Mart.
Identify recurring issues and contribute to improving customer service and operational processes.
Ensure a skilled, responsive and positive customer experience.