Job Responsibilities
Handle calls from US customers and provide technical support.
Assist customers with printer-related issues, installation, setup, and configuration.
Troubleshoot hardware and software-related printer problems.
Resolve networking and connectivity issues, including Wi-Fi, LAN, IP configuration, and printer connectivity.
Explain technical solutions clearly and professionally over the call.
Diagnose customer issues and provide step-by-step troubleshooting.
Maintain a professional and customer-focused approach while handling US voice calls.
Candidate Requirements
Minimum 1 year of experience in an International Voice Process / US Process.
Experience in the same domain, such as Technical Support, Printer Support, Troubleshooting, or Networking.
Good knowledge of Printers, Technical Troubleshooting, and Networking.
Excellent English communication skills.
Robust problem-solving and customer-handling skills.