Job Description

Executive - BRM

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Job Location: Lower Parel

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1 year of ORM experience

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Shifts: Rotational Shifts – including night shifts (5 days working)

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Week Off: Rotational (any 2 days in the week, could be split or consecutive)

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About the role:

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We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management

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Responsibilities: (Including, not restricted to)

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Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
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Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
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Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.
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Monitor and respond to social reviews and engagement.
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Maintain listings on search engines, online directories, and ratings/review sites.
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Facilitate online company and physician reviews and endorsements.
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Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
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Track, analyze, and report online reputation results.
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Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
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Identify prospects to optimize online reputation management on various review sites
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Manage and solicit reviews.
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Prepare explicit, concise and professionally written public responses to customer feedback left on
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social media and review websites.

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• Monitoring and adjusting to industry trends, changes within the social media landscape,

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reviewing and reporting on effectiveness of social media tactics and campaigns with social

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listening tools.

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• Generate and meet timelines for agreed reports

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Ideal Candidate Profile:

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Graduation is a must
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Excellent communication skills
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Robust passion for social media
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Familiarity with various social media platforms and their features
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Self-motivated and eager to learn about social media trends and technologies
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📌 Orm Executive Mumbai
🏢 TalentClub
📍 Mumbai