About the Role

nWe are hiring passionate and customer-centric specialists for our International Contact Centre team supporting banking operations. The role involves handling inbound customer queries, delivering exceptional service, resolving client concerns, and ensuring a seamless customer experience.

nIf you have prior experience in an International Voice Process and possess excellent communication skills, we would love to hear from you.

nKey Responsibilities

n

n
Handle inbound customer calls and provide prompt, skilled, and accurate resolutions.
n
Respond to customer queries through voice and written communication channels.
n
Assist clients with inquiries related to banking products, mortgages, consumer lending, account information, and services.
n
Manage multiple customer interactions efficiently using workflow and case management tools.
n
Maintain accurate records of customer interactions, transactions, and resolutions in internal systems.
n
Collaborate with internal stakeholders and support teams to resolve customer issues effectively.
n




Adhere to regulatory, compliance, and quality standards while handling customer interactions.
n
Deliver a superior customer experience and ensure high levels of customer satisfaction.
n
Meet individual and team productivity, quality, and service-level targets.
n

nEducational Qualification

n

n
12th Pass / Diploma / Any Graduate / Postgraduate
n

nExperience Required

n

n
1 to 3 years of experience in an International Voice Process.
n
Experience in Banking, Financial Services, Customer Service, Contact Centre, or BPO operations will be preferred.
n

nPreferred Candidate Profile

n

n
Willingness to work in rotational shifts with rotational week offs.
n
Ability to adapt to a 24x7 international customer service workplace.
n
Strong customer focus with a commitment to delivering service excellence.
n
Excellent interpersonal and communication skills.
n

📌 International Customer Service Representative Tamil Nadu
🏢 HCLTech
📍 Tamil Nadu