Job Description

We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally. Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards. Key Responsibilities

n

n
Education: Graduate & Undergraduate both can apply
n
Interview Mode: Virtual Interviews are available
n
Working Days: 5.5 Days working
n
Language proficiency: must be certified at least at the C1 level.
n
Comfortable with rotational shifts & fast-paced workplace.
n




Handle 40–50 inbound customer calls per day related to E-Commerce retail services.
n
Assist customers with queries such as: ○ Order cancellation ○ Refund requests ○ Lost or missing orders ○ Return requests ○ Payment issues or money-back requests
n
Provide transparent, skilled, and empathetic customer support.
n
Follow standard operating procedures while resolving customer issues.
n
Maintain high-quality service and adhere to defined KPIs.
n
Accurately document customer interactions in the system.
n

📌 Internation Voice Process Pragpura
🏢 JMD Technologies
📍 Pragpura