Technical Operations Manager

At Landis+Gyr, we don't just manage energy-we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.

Today, our global team of about 6,300 professionals is shaping the digital energy era-developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and robust book-to-bill ratio reflect long-term confidence in our mission and solutions.

Join us at Landis+Gyr, where we manage energy better

About the Role

The APAC Technical Operations Manager is responsible for end-to-end service operations delivery and technical ownership across allocated APAC customer environments.

The role combines:
Operational execution (cloud, infrastructure, service operations)




Service governance (ITIL, change, incident, reporting)
Customer accountability (delivery, defects, escalation management)

This position plays a key role in ensuring reliable service delivery, robust operational discipline, and scalable support through effective use of Infrastructure teams and GDC capabilities.

Areas of Responsibility / Tasks: 1. ITIL Process Ownership
Own ITIL processes:
Incident
Change
Configuration
Availability
Ensure adherence to standard operating procedures and governance controls
Drive continuous service improvement initiatives, including:
monitoring maturity
automation prospects
process optimisation
Define and enforce process compliance, KPIs, and report to APAC stakeholders and customers.
Customer Service Operations
Act as primary technical operations owner for assigned APAC customers
Own customer service performance, including:
SLA adherence
incid

📌 Technical Operations Manager Noida
🏢 Landis Gyr
📍 Noida