Unemployment Specialist

Unemployment Specialist Job Description:

The Unemployment Specialist is responsible to respond to unemployment claims in a complete and timely manner. They will maintain unemployment files and costs of claims and provide quarterly reports to leadership. They will also collect data and prepare files for hearings, both by phone and in-person. They will also determine what claims will be protested and appealed on behalf of the company. The Unemployment Specialist will also follow-up on opportunity areas within key metrics and provide feedback to key business partners for improvement in their area of responsibility. Additionally, the Unemployment Specialist will communicate suggestions for improvement of unemployment claims processing.

Duties and Responsibilities:
Process all unemployment claims completely within the specified deadlines
Process daily requests for information to the State
Ensure proper documentation is provided to the State timely




Assist third-party vendor in the contacting and scheduling of witnesses to participate in unemployment hearings
Confer with the Unemployment Manager on all major unemployment claims
Complete state audits for unemployment purposes
Develop and maintain key metric reports quarterly
Organize and prioritize daily mail for the Unemployment Department
Assist with other duties as assigned by the Unemployment Manager and VP of Disbursements

Minimum Requirements/Qualifications:
Ability to work efficiently and effectively in a quick-paced, deadline-driven setting
Detail-oriented and able to prioritize and multitask
Ability to work independently and in a team environment
Computer literacy required
Strong oral and written communication skills are mandatory
Robust organizational and filing skills
Ability to understand key business metrics

Mandatory Requirements:
2+years of direct experience in US Unemployment Claims, with experience handling complex claims / cases in a lead or

📌 Unemployment Specialist Chennai (India)
🏢 Sutherland
📍 India