Key Responsibilities
Handle outbound customer calls professionally.
Understand customer requirements and provide appropriate information regarding products and services.
Generate leads through calls, referrals, databases, digital channels, and other sources.
Follow up with prospective customers through calls and other communication channels.
Qualify leads based on customer requirements, interest, and eligibility.
Schedule appointments and coordinate with the sales team for further discussions.
Maintain accurate records of customer interactions, leads, follow-ups, and status updates in CRM/HRMS systems.
Maintain regular follow-ups with prospects to improve lead conversion.
Build and maintain positive relationships with existing and prospective customers.
Prepare regular reports on lead status, follow-ups, appointments, and conversions.
Follow company policies, communication standards, and data confidentiality requirements.

📌 Customer Support Executive Chennai
🏢 Cafsinfotech Private
📍 Chennai