CUSTOMER SUPPORT EXECUTIVE – INBOUND VOICE PROCESS

Location: Vadodara

Job Type: Full time

Process: Inbound Customer Support

Shift: Rotational Day & Night Shifts

Women Candidates: Day Shift Only

ABOUT THE ROLE

We are hiring enthusiastic and customer-focused candidates for the position of Customer Support Executive – Inbound Voice Process. The selected candidates will be responsible for handling customer calls, understanding their concerns, providing appropriate solutions, and delivering an excellent customer experience.

KEY RESPONSIBILITIES
Handle inbound customer calls and resolve queries professionally.
Understand customer concerns and provide accurate information and solutions.
Maintain a positive and professional approach while interacting with customers.
Record and update customer information accurately in the system.
Follow company policies,



process guidelines, and quality standards.
Escalate complex issues to the appropriate team when required.
Meet assigned performance and customer service targets.

ELIGIBILITY CRITERIA
Freshers and experienced candidates can apply.
Good communication and customer-handling skills.
Positive English communication skills preferred.
Basic computer knowledge.
Strong problem-solving and interpersonal skills.
Candidates who are comfortable working rotational day and night shifts.

WHY JOIN US?
Supportive and professional work environment
Career growth and learning opportunities
Comprehensive training and development
Secure and professional workplace

📌 Customer Support Executive Vadodara (India)
🏢 Arise Solution
📍 India