The Client Services Executive will act as the primary coordination point between the client and Metaverse911's internal teams after a project is confirmed. The role requires someone who is highly organised, proactive and comfortable coordinating multiple people, deadlines and project requirements simultaneously. This is not a cold-calling or sales role. The primary responsibility is to make sure that clients receive the right solution, at the right time, with clear communication throughout the project.Key ResponsibilitiesClient CommunicationAct as the primary point of contact for assigned clients after project confirmation.Understand the client's final requirements, timelines, venue details and deliverables.Conduct regular client follow-ups and project update calls.Ensure clients receive timely updates instead of having to continuously follow up.Document client feedback, approvals and changes clearly.Maintain professional communication through email, WhatsApp, calls and meetings.Project CoordinationCoordinate projects involving solutions such as:HoloBox implementationsAR experiencesVR/MR applicationsAI-based experiencesInteractive kiosksHolographic solutionsExhibition technologyImmersive contentCustom XR implementations Internal Team CoordinationWork closely with:XR developersDesigners3D/content teamsHardware teamsOperationsLogisticsVendorsSales teamOn-site implementation teamsEnsure every department clearly understands:What needs to be deliveredClient expectationsDeadlinesPending approvalsDependenciesChanges requested by the clientProject DocumentationMaintain proper documentation for every project,
including:Client requirement sheetProject briefScope of workClient approvalsContent received from the clientDevelopment statusHardware requirementsLogistics detailsInstallation requirementsEvent/venue informationProject timelinesFinal delivery confirmationProject information should always be updated and accessible to the relevant internal teams.Timeline ManagementCreate and maintain project timelines.Follow up internally before deadlines are missed.Identify possible delays or dependencies early.Escalate risks to the management team in advance.Ensure client approvals are received according to project schedules. Exhibition & On-Site CoordinationMany Metaverse911 projects are implemented at exhibitions, conferences, corporate offices and experience centres.The Client Services Executive may therefore be required to:Coordinate with exhibition agencies.Collect booth drawings and technical specifications.Confirm electricity, internet and space requirements.Coordinate equipment movement and logistics.Coordinate installation schedules.Coordinate with venue teams and vendors.Support the implementation team remotely or on-site when required.Occasional travel may be required depending on the project.Client ExperienceThe role should ensure that every client experiences:Transparent Communication → Qualified Execution → Timely Delivery → Smooth ImplementationAfter project completion:Collect client feedback.Identify additional requirements.Document project learnings.Coordinate photographs/videos/case-study materials where applicable.Highlight potential repeat-business opportunities to the business team.Key Performance IndicatorsPerformance will primarily be measured on:Projects delivered on timeClient satisfactionResponse time to clientsAccuracy of project documentationTimely client approvalsInternal coordination effectivenessReduction in project escalationsNumber of projects managed successfullyProper project closure and documentationRepeat client engagementSkills RequiredWe are looking for someone who has:Strong communication skillsExcellent follow-up abilityGood written EnglishStrong organisational skillsAttention to detailAbility to manage multiple projects simultaneouslyAbility to work with strict timelinesConfidence while interacting with corporate clientsStrong coordination and problem-solving skillsWorking knowledge of Excel/Google Sheets and PowerPointComfort working with CRM/project-management toolsWillingness to learn emerging technologiesYou do not need to be an AR/VR technical expert.However, you should be curious about technology and capable of learning how our solutions work.Preferred BackgroundCandidates with experience in any of the following will be preferred:Client servicingAccount managementEvent managementExhibition industryExperiential marketingDigital agenciesTechnology companiesProject coordinationCustomer successB2B client managementExperience: 1–4 years preferred.Fresh graduates with exceptional communication, ownership and organisational skills may also be considered.What We Are Looking ForWe are specifically looking for someone who does not wait for someone else to remind them about every task.The ideal person naturally thinks:"What is pending? Who needs to respond? What could delay this project? What does the client need next?"You should be comfortable taking ownership of a project and driving different stakeholders until the project is successfully completed.Work EnvironmentFull-time positionWork From OfficeNoida, Delhi NCRClient-facing roleFast-moving project environmentOpportunity to work directly on AR, VR, Mixed Reality, AI and HoloBox implementations for enterprise clients