About the Role Epitails is looking for a hands-on Head – Sales & Customer Experience to lead and strengthen our complete sales and customer relationship function. This is not just a team-management role. We are looking for someone who can build discipline, drive conversions, improve CRM usage, coach the team, strengthen customer relationships and work closely with management to grow the business. The person will own the customer journey from enquiry and follow-up through conversion, customer relationship management, repeat business and referrals. Key Responsibilities Lead and manage the sales and customer experience team. Own sales targets, conversions, revenue growth and team performance. Build robust processes for lead management, follow-ups and conversions. Ensure rigorous and accurate usage of the CRM, including pipeline management, lead ageing, callbacks, lost leads and follow-up schedules. Review individual team performance and conduct regular coaching, call reviews and performance discussions. Recruit, train and develop sales team members as the business grows. Ensure customers receive prompt, professional and consistent communication throughout their journey with Epitails. Drive customer retention, repeat business, referrals and reactivation of past customers. Monitor customer feedback and ensure complaints or concerns are handled effectively. Work closely with the digital marketing team to review lead quality, campaign performance and customer response. Share sales and customer insights with the marketing team to improve campaigns and communication. Brainstorm with top management on marketing initiatives, offers,



campaigns and business-growth opportunities. Prepare sales forecasts, conversion reports and performance dashboards for management. Continuously identify opportunities to improve sales processes and customer experience. Who We Are Loong For Strong experience in B2 C, retail or service-based sales. Proven experience leading, coaching and holding a sales team accountable for results is essential. Demonstrable track record of achieving sales targets and growing business. Strong knowledge and practical experience of CRM systems and pipeline management. Ability to manage through numbers, targets, follow-ups and accountability. Excellent communication, customer-handling and people-management skills. Comfortable coaching team members and having performance conversations when required. Commercially minded, proactive and highly organised. Able to work closely with senior management and contribute ideas beyond day-to-day sales. Experience in premium retail, hospitality, wellness, healthcare, fitness, education, automotive or other high-touch customer-facing businesses would be advantageous. What Success Looks Like Success in this role means building a sales function that does not depend on constant management intervention: leads are followed up systematically, the CRM reflects reality, conversions improve, customers are looked after well, the team knows its targets, and sales performance becomes predictable and measurable. This is a hands-on leadership role for someone who can build the processes, discipline, accountability and performance culture required to create consistent, predictable growth.

📌 Head – Sales & Customer Experience (Telangana)
🏢 Epitails by Commando Kennels
📍 Telangana