Mandatory Skill - Core skillsets: (servicenow, Azure AD, Intune, SCCM & Remote support tools)Job Description

Job Title: Site Support Technician

Job Summary:

The Site Support Technician is responsible for providing on-site support services in the specified customer CBD location. The main responsibility is to ensure that all incidents and requests are resolved in a safe and timely fashion in accordance with predefined SLA's

The Technician should perform incident and request resolution and report/escalate to the support lead or other appropriate support channels any risks that could impact the level of service. Timely performance is imperative to minimize the impact on the specific customer.

The Technician complies with all relevant customer HSE requirements in addition to legislative requirements.

Key Responsibilities:

Provide technical support to customers with laptop, desktop computers, mobiles/tablets or BYO devices both remotely or in person.
Provide hands on as well as remote technical support via telephone or remote access.
Perform installation, repair and maintenance of End user computer devices and related software/hardware.




Troubleshoot and expeditiously resolve hardware and software issues and identify root cause of problems when related to end user devices minimizing disruption to the users.
Provide second level support on issues escalated from the Service Desk.
Work closely with the Service Desk and other resolvers to provide seamless customer support.
Work closely with infrastructure and application teams to ensure timely delivery of service.
Demonstrate initiative and maintain a high degree of skilled conduct at all times.
Perform complex tasks and participate in complex cross-area/functions and activities.
Support team colleagues by backfilling their roles when required
Work with the client on the lifecycle of IT and infrastructure assets, including deployment, maintenance, and retirement.
Maintain accurate asset records in the configuration management database (CMDB) and ensure compliance with audit and regulatory requirements.
Coordinate with procurement and operations teams to manage inventory levels.
Monitor asset utilisation and performance to optimise cost-efficiency and support capacity planning.
Adhere to asset management policies, standards, and procedures across the organisation.
Participate in asset audits and reconciliation activities to ensure data integrity and accountability.

📌 Desktop Support Engineer (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India