"Duties and Responsibilities:
Oversee and input all aspects of user and license management, including recent user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
Configure the platform according to approved solutions, including but not limited to Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Manages Salesforce roles, profiles, sharing rules, workflows, and groups.
Conduct analysis and evaluate materials provided by business users
Build, test, and deploy all configuration changes
Collaborate with stakeholders to Identify and gather business and technical requirements, translating into best practice scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features
Own the communication of any platform changes to end users and stakeholders
Perform data management to improve Salesforce data quality, implementing rules and automation as needed
Conduct proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Develop and maintain system documentation and support procedures, processes, application configurations, and related materials for users




Manage and address user support cases
Support team members and monitor user adoption of Salesforce
Conduct new user and support ongoing user training, creating training materials as needed

Required Skills and Qualifications:
Bachelor's degree
Three to four years of experience as a Salesforce administrator experience
Experience in performing Salesforce upgrades and ensuring successful integration
Exceptional ability to create and maintain Salesforce databases
Experience supporting both sales and service cloud
Extensive experience in the administration and maintenance of Salesforce systems
In-depth knowledge of Salesforce products and their functionalities
Proficiency in creating Salesforce profiles, allocating roles, and managing access
Knowledge of importing salesforce object data and generating Salesforce reports
Proactive attitude to platform enhancements
Experience designing scalable best practice solutions
Excellent relationship-building skills
Experience in change management and governance
Experience training end users and key stakeholders

Desired Skills and Qualifications:
Salesforce certified administrator or Salesforce advanced administrator certification
Experience working at a fast-paced SaaS company"

📌 Salesforce Administrator (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru