About Aelum-

Aelum is a trusted Service Now Premium partner built on a easy belief: enterprises deserve solutions that work, feel right, and genuinely support the people who use them. For more than a decade, we have helped enterprises modernize workflows, strengthen operations, and create better experiences for both customers and employees. For that, we have dedicated 250+ experts in Service Now, intelligent automation, and AI-enabled transformation.

What sets us apart is our deep functional expertise, strong delivery mindset, and focus on real business outcomes—not just system implementations.

Visit us at- https://aelumconsulting.com/

Location: Jaipur, Noida, Hyderabad (Hybrid)

Job Title: Service Now Architect

Job Summary

We are looking for an experienced Service Now Architect with 8+ years of overall IT experience and strong expertise in designing, architecting, and delivering enterprise-scale Service Now solutions. The ideal candidate should possess deep technical knowledge of the Service Now platform, hands-on experience across multiple Service Now modules, and the ability to translate business requirements into scalable technical solutions.

Candidates with Service Now Certified Technical Architect (CTA) certification will be preferred; however, the certification is not mandatory for someone who is already excelling in a Technical Architect role.

Experience: 8+ Years

Key Responsibilities

- Design end-to-end Service Now solutions aligned with business and enterprise architecture standards.
- Define technical architecture, integration strategy, and platform governance for Service Now implementations.
- Lead architecture discussions and provide technical guidance to development teams.
- Design scalable, secure, and high-performing Service Now solutions following platform best practices.
- Review technical designs, customizations, integrations, and code to ensure quality and maintainability.
- Collaborate with business stakeholders, solution consultants, developers, and project managers to deliver successful implementations.




- Drive platform optimization, upgrade planning, and technical roadmap initiatives.
- Mentor developers and provide architectural leadership throughout the project lifecycle.

Required Skills & Experience

- 10+ years of overall IT experience with significant hands-on experience on the Service Now platform.
- Strong experience in Service Now Technical Architecture and solution design.
- Hands-on exposure to at least 4–5 Service Now modules.
- Strong understanding of Service Now platform capabilities, architecture, and best practices.
- Experience in designing integrations using REST, SOAP APIs, Integration Hub, MID Server, and third-party systems.
- Expertise in Java Script, Service Now scripting, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and Workflows.
- Strong knowledge of CMDB, Discovery, Service Mapping, and platform governance is desirable.
- Experience in performance optimization, security, scalability, and platform upgrades.
- Excellent stakeholder management, communication, and problem-solving skills.

Preferred Service Now Module Experience

Candidates should have hands-on experience in at least 4–5 of the following modules:

- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Business Management (ITBM/SPM)
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- Governance, Risk & Compliance (GRC/IRM)
- Integrated Risk Management (IRM)
- Security Operations (Sec Ops)
- Asset Management (HAM/SAM)
- CMDB & Discovery

Preferred Certifications

- Service Now Certified Technical Architect (CTA) – Preferred, not mandatory.
- Service Now Certified System Administrator (CSA)
- Service Now Certified Application Developer (CAD)
- Service Now Certified Implementation Specialist (CIS) in one or more modules

What We're Looking For

- Strong technical architect with the ability to design enterprise-scale Service Now solutions.
- Excellent analytical and problem-solving capabilities.
- Ability to work with cross-functional teams and multiple stakeholders.
- Passion for innovation and driving Service Now best practices across the organization.

📌 ServiceNow Technical Architect (India)
🏢 Aelum Consulting - ServiceNow Premier Partner
📍 India