Job Description

We are looking for a HES & MDM Operations Specialist to ensure stable, efficient, and compliant day-to-day operations of the Head End System (HES) and Meter Data Management (MDM) platforms. The role will be responsible for maintaining meter communication performance, ensuring data availability and billing readiness, executing remote meter operations, managing operational incidents, adhering to service level agreements (SLAs), safeguarding data integrity, and delivering timely operational reporting.
Overall Responsibility

Ensure stable and compliant day-to-day HES & MDM operations, with focus on meter communication, data availability, billing readiness, remote operations, SLA adherence, data integrity, issue resolution, and timely operational reporting.

HES & MDM Operations

- HES/MDM Meter Onboarding & Configuration: End-to-end onboarding of smart meters in HES and MDM, including meter registration, communication validation, parameter/configuration checks, meter categorization, and ensuring successful data flow between HES and MDM.

- Operational Monitoring & Health Checks: Continuous monitoring of HES/MDM operations to ensure meter communication, data availability, scheduled jobs, interfaces, and critical services are functioning as per defined operational requirements and SLAs.

- ODR Execution & Billing Data Push: Planning and execution of On-Demand Read (ODR) activities for required meters, monitoring ODR success/failure, troubleshooting exceptions, and ensuring timely and accurate billing data is pushed from HES to MDM.

- Event & Data Monitoring: Monitoring and validation of LS, DP, BP, power-related and other meter events to ensure complete and accurate event capture, processing, and availability in downstream systems. Identification and resolution of missing, delayed, duplicate, or incorrect event data.

- SIM/NSP Issue Management: Handling communication-related issues associated with SIMs, Network Service Providers (NSPs), network connectivity, signal/communication failures, and non-communicating meters, including coordination with relevant teams for timely resolution.

- RC/DC & Complaint Support: Managing and monitoring Remote Connect (RC) / Disconnect (DC) activities, validating command execution and meter responses, troubleshooting failed operations, and providing technical support for consumer complaints related to meter communication and remote operations.

- SLA Calculation, Validation & Submission: Compilation and analysis of operational data for SLA measurement,



including communication availability, data availability, command execution, ODR performance, and other contractual parameters. Validation of SLA calculations and preparation/submission of supporting reports.

- SAT Data Verification & Exception Management: Verification of SAT/UAT-related meter and transaction data across HES and MDM, identification of discrepancies, coordination with technical teams for corrections, and preparation of exception/mismatch reports for closure.

- Penalty Calculation & Compliance Activities: Analysis of SLA/service-performance data for penalty applicability, validation of penalty calculations against contractual conditions, preparation of supporting statements, and coordination with concerned stakeholders for review, reconciliation, and closure.

- Cross-System Data Validation: Regular reconciliation of meter, communication, billing, event, and operational data between HES, MDM and integrated utility systems to identify data gaps and ensure consistency and integrity across the application landscape.

- Issue Tracking & Resolution Coordination: Maintaining operational issue trackers, prioritizing critical HES/MDM issues, coordinating with application, database, infrastructure, SIM/NSP, and integration teams, and ensuring timely closure of identified issues.

- MIS & Management Reporting: Preparation of periodic operational dashboards, MIS reports, exception reports, SLA reports, meter communication status, ODR performance, billing data status, event status, and other management reports required for project monitoring and review.

Requirements
Key Responsibilities: Develop detailed project plans, including defining the scope, objectives, timeline, budget, and resource allocation for the AMISP project. Establish project goals, milestones, and deliverables, ensuring they align with both business and client objectives. Monitor and track project progress, ensuring that activities stay on schedule, within budget, and meet quality standards. Identify potential project risks and issues and develop strategies to mitigate their impact on the project’s timeline and deliverables.



Regularly communicate with stakeholders to provide status updates, report on risks or issues, and suggest corrective actions when necessary. Coordinate resources, including personnel, equipment, and materials, ensuring optimal use of assets to achieve project success. Build and maintain strong relationships with clients, vendors, and key stakeholders to promote collaboration and ensure alignment with project goals. Develop and manage the project budget, ensuring that expenses are monitored and controlled within the approved limits. Track and control any changes to the project scope, ensuring they are documented, reviewed, and approved through formal change control processes. Ensure that all project deliverables meet quality standards, client expectations, and regulatory requirements. Proactively address conflicts or challenges within the project team or with external stakeholders to keep the project on track. Manage project documentation, ensuring that records of project decisions, changes, and milestones are organized and accessible. Facilitate regular project meetings, including status updates, risk assessments, and issue resolution discussions with the project team and stakeholders. Ensure effective communication across all project stakeholders, facilitating explicit and transparent information flow at all project stages. Provide leadership and motivation to the project team, fostering an environment of focus, productivity, and enthusiasm for project goals. Track and report on key project performance metrics, including cost, time, quality, and resource utilization, to ensure continuous improvement and effective project delivery. Qualifications: Bachelor’s degree in Engineering, Project Management, or a related field (Master's degree is a plus). Proven experience (10+ years) in project management, ideally in the AMISP or infrastructure sector. Strong knowledge of project management methodologies, tools, and techniques. Excellent leadership, communication, and interpersonal skills, with the ability to lead diverse teams and collaborate with various stakeholders. Proficient in project management software and tools (e.g., Microsoft Project, Primavera, etc.). Ability to manage budgets, timelines, resources, and risks effectively. Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. Experience in managing large-scale infrastructure or technical projects is preferred.

📌 Senior Associate - Operations (HES-MDMS) (Indore)
🏢 Esyasoft Technologies Private
📍 Indore