Role: Service Now CMDB Lead (ITOM / AIOps)
Experience: 5–10 Years (with strong Discovery experience)

Shift - 2:30 PM to 11:30 PM

Job Summary

We are looking for a Service Now CMDB Lead with deep expertise in ITOM (Discovery, Service Mapping) and AIOps . The ideal candidate will lead CMDB strategy, design, and governance while driving accurate configuration data across enterprise environments.

This role requires hands-on experience in Service Now Discovery and a strong understanding of CSDM alignment and data quality frameworks .

Key Responsibilities
Lead CMDB architecture, design, and implementation aligned with business and IT objectives
Drive Service Now Discovery implementation and optimization across on-prem and cloud environments
Ensure CMDB data accuracy, reconciliation, and governance using best practices
Define and implement CSDM-compliant data models and relationships
Collaborate with stakeholders across ITSM, ITOM, and business teams to ensure CMDB adoption
Implement and manage Service Mapping for critical business services
Integrate CMDB with external tools (monitoring, cloud platforms, asset systems)
Support AIOps initiatives leveraging CMDB for event correlation and root cause analysis
Establish data certification, normalization,



and lifecycle management processes

Provide leadership in greenfield or transformation programs

Required Skills & Experience
5–10 years of overall IT experience with solid hands-on Service Now CMDB expertise
Proven experience in Service Now Discovery (minimum 3–5 years preferred)
Strong knowledge of ITOM modules – Discovery, Service Mapping, Event Management
Experience with AIOps / Predictive Intelligence / event correlation frameworks
Deep understanding of CMDB data modeling, identification & reconciliation rules (IRE)
Experience working with CSDM (Common Service Data Model)
Hands-on experience with integrations (REST, MID Server, cloud APIs – AWS/Azure/GCP)
Exposure to large-scale enterprise implementations / greenfield setups

Strong stakeholder management and leadership skills

Good to Have
Experience with Hardware Asset Management (HAM) and Software Asset Management Professional (SAM Pro)
Knowledge of cloud discovery (AWS, Azure, GCP)
Familiarity with Service Now best practices and security standards

Certifications such as Service Now Certified System Administrator (CSA) or CIS-ITOM

📌 ServiceNow CMDB Lead (ITOM / AIOps) (Bhubaneswar)
🏢 TriluxTech
📍 Bhubaneswar