Job Description

We at Jio are hiring for State DASS Support -Lucknow, UP

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Requirements

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Experience: 08- 17 years (Preferred industry - DTH, Telecom)

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Education: BE or Diploma or Graduate BSc (Full time)

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Job Description

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- To establish and maintain Jio Point Service

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- To liaison with DASS team with Jio Point team & S&D; team for service operations

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- To ensure customer satisfaction, to avoid escalation of issues

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- To ensure service policy adherence by Jio Point personnel

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- To be responsible and accountable for Service Deliverables in the Jio Point and Jio Store/MiniDX

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- To ensure coordination between Jio point & Jio Centre to support walk in customers

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- To balance the flow of incoming calls at JP/JC & ensure load balancing at various jio point

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- Manage & Monitor KPIs of JP, within guidelines given

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- Ensuring adequate amount of manpower to cater to all customer Calls

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- To motivate the team to enhance performance levels by identifying gaps / needs and providing necessary skills / training

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- To mentor and counsel JP/JC DRS if required.

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- To motivate the SPC/Trainer so as to ensure that they deliver.

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Skill Sets

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- Customer service for mobility products

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- After sales network setup

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- Carry-in service operations

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📌 State DASS Support (Lucknow)
🏢 JIO
📍 Lucknow