Job DescriptionThe Client Services Executive will act as the primary coordination point between the client and Metaverse911's internal teams after a project is confirmed. The role requires someone who is highly organised, proactive and comfortable coordinating multiple people, deadlines and project requirements simultaneously. This is not a cold-calling or sales role. The primary responsibility is to make sure that clients receive the right solution, at the right time, with clear communication throughout the project.nKey ResponsibilitiesClient Communicationnn Act as the primary point of contact for assigned clients after project confirmation.n Understand the client's final requirements, timelines, venue details and deliverables.n Conduct regular client follow-ups and project update calls.n Ensure clients receive timely updates instead of having to continuously follow up.n Document client feedback, approvals and changes clearly.n Maintain professional communication through email, WhatsApp, calls and meetings.nnProject CoordinationnCoordinate projects involving solutions such as:nn HoloBox implementationsn AR experiencesn VR/MR applicationsn AI-based experiencesn Interactive kiosksn Holographic solutionsn Exhibition technologyn Immersive contentn Custom XR implementationsnnInternal Team CoordinationnWork closely with:nn XR developersn Designersn 3D/content teamsn Hardware teamsn Operationsn Logisticsn Vendorsn Sales teamn On-site implementation teamsnnEnsure every department clearly understands:nn What needs to be deliveredn Client expectationsn Deadlinesn Pending approvalsn Dependenciesn Changes requested by the clientnnProject DocumentationnMaintain proper documentation for every project,
including:nn Client requirement sheetn Project briefn Scope of workn Client approvalsn Content received from the clientn Development statusn Hardware requirementsn Logistics detailsn Installation requirementsn Event/venue informationn Project timelinesn Final delivery confirmationnnProject information should always be updated and accessible to the relevant internal teams.nTimeline Managementnn Create and maintain project timelines.n Follow up internally before deadlines are missed.n Identify possible delays or dependencies early.n Escalate risks to the management team in advance.n Ensure client approvals are received according to project schedules.nnExhibition & On-Site CoordinationnMany Metaverse911 projects are implemented at exhibitions, conferences, corporate offices and experience centres.nThe Client Services Executive may therefore be required to:nn Coordinate with exhibition agencies.n Collect booth drawings and technical specifications.n Confirm electricity, internet and space requirements.n Coordinate equipment movement and logistics.n Coordinate installation schedules.n Coordinate with venue teams and vendors.n Support the implementation team remotely or on-site when required.nnOccasional travel may be required depending on the project.nClient ExperiencenThe role should ensure that every client experiences:nClear Communication → Professional Execution → Timely Delivery → Smooth ImplementationnAfter project completion:nn Collect client feedback.n Identify additional requirements.n Document project learnings.n Coordinate photographs/videos/case-study materials where applicable.n Highlight potential repeat-business opportunities to the business team.nnKey Performance IndicatorsnPerformance will primarily be measured on:nn Projects delivered on timen Client satisfactionn Response time to clientsn Accuracy of project documentationn Timely client approvalsn Internal coordination effectivenessn Reduction in project escalationsn Number of projects managed successfullyn Proper project closure and documentationn Repeat client engagementnnSkills RequirednWe are looking for someone who has:nn Strong communication skillsn Excellent follow-up abilityn Good written Englishn Strong organisational skillsn Attention to detailn Ability to manage multiple projects simultaneouslyn Ability to work with strict timelinesn Confidence while interacting with corporate clientsn Strong coordination and problem-solving skillsn Working knowledge of Excel/Google Sheets and PowerPointn Comfort working with CRM/project-management toolsn Willingness to learn emerging technologiesnnYou do not need to be an AR/VR technical expert.nHowever, you should be curious about technology and capable of learning how our solutions work.nPreferred BackgroundnCandidates with experience in any of the following will be preferred:nn Client servicingn Account managementn Event managementn Exhibition industryn Experiential marketingn Digital agenciesn Technology companiesn Project coordinationn Customer successn B2B client managementnnExperience: 1–4 years preferred.nFresh graduates with exceptional communication, ownership and organisational skills may also be considered.nWhat We Are Looking FornWe are specifically looking for someone who does not wait for someone else to remind them about every task.nThe ideal person naturally thinks:n"What is pending? Who needs to respond? What could delay this project? What does the client need next?"nYou should be comfortable taking ownership of a project and driving different stakeholders until the project is successfully completed.nWork Environmentnn Full-time positionn Work From Officen Noida, Delhi NCRn Client-facing rolen Fast-moving project environmentn Opportunity to work directly on AR, VR, Mixed Reality, AI and HoloBox implementations for enterprise clientsn