Role & responsibilities

Position Title: Area Operations Manager

Department: Operations

Reports to: Regional Operations Manager / Operations Director

Industry: Only from Diamond/Gold/Silver/Jewellery Retail

Position Overview:

The Area Operations Manager is responsible for overseeing the day-to-day operations across multiple retail locations or production units of a diamond jewellery company within a defined geographic area. The role involves driving operational excellence, ensuring high standards of customer service, managing inventory, leading a team, and meeting business objectives in alignment with the companys strategic goals.

Key Responsibilities:

Operational Management:

Oversee and manage day-to-day operations of multiple stores or production facilities in the assigned region.

Ensure efficient management of inventory, stock, and supplies, minimizing waste and shrinkage.

Ensure adherence to company policies, quality standards, and compliance with health, safety, and legal regulations.

Develop, implement, and maintain operational procedures and protocols to streamline workflows.

Team Leadership & Staff Management:

Manage and develop a team of store managers, supervisors, and support staff.

Conduct regular performance reviews, set clear goals, and provide coaching and feedback.

Foster a positive and high-performance culture that motivates employees to exceed sales and service expectations.

Coordinate training programs to ensure employees are knowledgeable about products, customer service, and operational systems.

Customer Experience & Sales Performance:

Drive high levels of customer satisfaction by maintaining high standards of service.

Monitor sales targets and KPIs for each location and develop strategies to improve sales performance.

Address and resolve customer complaints or issues in a timely and professional manner.

Develop strategies for improving footfall, customer engagement, and retention.

Inventory & Stock Control:





Oversee stock levels and coordinate with the purchasing department to ensure product availability.

Analyze inventory trends and sales data to optimize stock management and minimize overstock/stockouts.

Ensure that all diamond jewellery pieces are properly labeled, categorized, and tracked.

Financial Management:

Monitor budgets for the region, ensuring profitability and cost control.

Analyze financial reports, including sales performance, expenses, and inventory turnover.

Work with senior management to develop forecasts and strategies for growth within the region.

Reporting & Communication:

Provide regular updates to senior management regarding operational performance, challenges, and achievements.

Ensure proper documentation of operations, sales data, and inventory audits.

Maintain transparent and efficient communication between stores, head office, and other departments.

Compliance & Risk Management:

Ensure compliance with all relevant industry regulations, such as ethical sourcing, anti-money laundering laws, and security protocols.

Implement and maintain security measures to prevent theft or loss of valuable assets.

Strategic Planning & Business Development:

Identify new market opportunities and propose strategies for expanding the business in the region.

Support the implementation of marketing campaigns and promotions to increase brand visibility and sales.

Collaborate with the marketing and product teams to enhance product offerings and align with market demand.

Required Skills and Qualifications:

Education: Bachelors degree in Business Administration, Retail Management, Operations, or a related field. An MBA is a plus.

Experience:

5+ years of experience in operations management, preferably in retail or luxury goods, with a focus on diamond jewellery or related sectors.

Proven track record of successfully managing teams and achieving operational and financial goals.

Strong understanding of retail operations, inventory management, and customer service best practices.

Experience with managing high-value, high-quality products (such as diamonds and fine jewellery) is preferred.

📌 Area Operations Manager (Patna)
🏢 H.K Jewels
📍 Patna