Job Description:

Job Title: Sales & Retention Agent

Experience: 2+ Years
Work Mode: Onsite Training (Post training Remote)
Shift Timing: 9:00 PM – 6:00 AM
Working Days: Monday to Friday
Process Type: Voice-Based

Job Summary:

We are looking for a agile Sales & Retention Agent responsible for driving sales while ensuring customer retention through effective communication and problem-solving skills. The ideal candidate should have prior experience in voice-based processes and a strong ability to handle customer interactions.

Key Responsibilities:

Handle outbound and inbound calls to drive sales and retain existing customers
Understand customer needs and offer suitable solutions/products
Address customer concerns and resolve queries effectively
Build and maintain strong customer relationships
Achieve daily/weekly/monthly sales and retention targets




Maintain accurate records of customer interactions in CRM systems

Required Skills & Qualifications:

Minimum 2+ years of experience in sales and/or retention (voice process)
Excellent communication and interpersonal skills
Strong negotiation and convincing abilities
Ability to handle objections and retain customers
Basic computer knowledge and CRM familiarity
Self-motivated with target-driven approach

Additional Requirements:

Comfortable working in night shifts (9 PM – 6 AM)
Willing to work onsite during the training period
Ability to work independently in a remote setup post training

Job Types: Full-time, Permanent

Benefits:

- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund
- Work from home

📌 Sales & Customer Retention Executive (Ahmedabad)
🏢 People Tree
📍 Ahmedabad