ABOUT COMPANY Osettl Technologies operates Legodesk — a specialized legaltech platform for end-to-end debt recovery and NPA resolution. We serve India's leading banks, NBFCs, ARCs, and law firms with cutting-edge workflows for: SARFAESI Act proceedings IBC/NCLT filings DRT/DRAT litigation Section 138 NI Act prosecution THE ROLE Customer Success Executive — own the post-sale client lifecycle for BFSI customers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achieve their debt recovery and litigation outcomes with Legodesk. Success = High adoption, zero churn, strong NPS, growing case volume per account. Experience Required: 2-3 years in customer success, support, or client operations Location: Bengaluru (in office) RESPONSIBILITIES Client Onboarding & Enablement → Lead structured onboarding for new customers → Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138) → Create personalized implementation timelines → Build success playbooks tailored to each client's workflow Ongoing Support & Relationship Management → Serve as trusted single point of contact (SPOC) for assigned accounts → Monitor usage metrics and proactively identify adoption blockers → Field client questions; resolve issues or escalate smartly → Maintain CRM transparency (all interactions logged) Account Health & Retention → Track health metrics: NPS, adoption rate, case volume,



engagement score → Identify at-risk accounts and escalate for retention intervention → Conduct quarterly business reviews (QBRs) to drive value realization → Build retention strategies for your portfolio Continuous Improvement → Gather customer feedback on features and pain points → Escalate to Product team as feature requests or bug reports → Build case studies and customer testimonials → Stay current on regulatory changes (debt recovery, NCLT, DRT) YOUR PROFILE 2-3 years in CS, customer support, or client operations Saa S background preferred (but not required) Strong communicator: explain technical concepts to non-technical stakeholders Empathetic problem-solver; comfortable with ambiguity CRM proficiency (Salesforce, Hub Spot, or similar) Curious about BFSI/legaltech; willing to learn debt recovery processes Bachelor's degree (any stream) RED FLAG: If you've only done internal ops with zero external client interaction GREEN FLAG: "I reduced churn from X% to Y%" or "I built an onboarding playbook" YOU'LL BE MEASURED ON → Churn Rate: < 5% Qo Q → NPS Score: 50+ (client satisfaction) → Product Adoption: > 70% across portfolio → Onboarding Time: < 30 days to go-live → Case Volume Growth: growing engagement per client #Hiring #Customer Success #Legaltech #Bangalore #BFSI #Saa S #Startup #Full Time

📌 Key Account Manager (Karnataka)
🏢 Legodesk
📍 Karnataka