Job Description

We are looking for a visionary National Head – Aftersales to join our Premium Business Unit. This is a pivotal leadership role where you will transform service into our greatest competitive differentiator.

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You will lead a high-performing techno-commercial team, bridging the gap between cutting-edge engineering and unparalleled customer delight. From driving revenue streams to spearheading digital transformation and customer retention strategies, you will be the architect of our service landscape

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What You Will Do?

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Financial Strategy: Drive the service business as a major revenue stream for channel partners and HMCL, focusing on Parts, Oil, Labour, VAS, and HGA, while maximizing royalty earnings.

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Customer Experience Excellence: Champion process excellence to deliver a best-in-class service experience. This includes expanding "Service Everywhere" touchpoints, mobile service capabilities, and proactively managing customer interfaces to convert dissatisfaction into delight.

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Lifecycle Customer Retention: Develop and deploy robust CRM strategies and process automation to standardize customer connection and capture lifecycle spend.

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Product Lifecycle & Warranty Management: Provide 360-degree service support from product establishment to field performance feedback. Lead warranty claim management, failure analysis, and closed-loop feedback mechanisms with Quality and CIT to ensure quick resolution of product concerns.

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New Product Development: Act as a critical partner in new product development, driving design corrections, serviceability improvements, and technical literature development to ensure a trouble-free customer experience.

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Technical & Soft Skill Leadership:



Build high-performance teams by improving technical and diagnostic competencies through training centers and the ATC (Assessment, Training, and Certification) model.

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Process Digitization: Drive digitization across the entire pre-service to post-service value chain to improve standardisation and operational efficiency.

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Cross-Functional Collaboration: Lead multidimensional alignment across Sales, Parts, Production, Quality, and Marketing to align service strategies with the future of mobility.

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What We're Looking For:

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A Proven Track Record: 18–20 years of robust experience in the Service sector, with deep expertise in Consumer Service, Channel Management, and Technical Product Handling.

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Strategic & Commercial Acumen: Ability to develop service as a major revenue driver while maintaining a laser focus on Customer Experience (HHS/NPS).

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Leadership DNA: A builder of high-performance teams, a champion of digital transformation, and a team-oriented leader who thrives on solving complex, multidimensional challenges.

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Technical Excellence: An engineering background (BE/B. Tech) with an MBA in Sales & Marketing is ideal.

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At Premium BU, you aren't just joining a team ,you are architecting the future of mobility in India. We envision fusing the immense scale and storied legacy of Hero Moto Corp with the relentless agility of a high-growth premium venture - Premium BU.

Here, you'll work at the convergence of world-class technology, iconic global collaborations, and performance-led innovation. We are looking for those who thrive in the "what's next," those who challenge conventions, and those ready to leave an indelible mark on the premium landscape.

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The After Sales function at Premium BU will be your canvas to innovate, your platform to influence, and your opportunity to redefine the premium customer experience.

📌 National Head - Aftersales - Premium BU (Gurugram)
🏢 Hero MotoCorp
📍 Gurugram