1. JOB OVERVIEW

The Guest Service Associate (GSA) is responsible for providing warm, productive and professional service to guests and ensuring a smooth and pleasant stay experience. The role involves assisting with guest arrivals and departures, handling guest requests and enquiries, coordinating with other departments, and maintaining high standards of hospitality in line with Voyage Hotels & Resorts standards.

2. KEY RESPONSIBILITIES

Greet and welcome guests with a friendly, courteous and skilled approach.

Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.

Handle guest enquiries, requests and complaints promptly and professionally.

Provide accurate information about hotel facilities, services, local attractions and nearby amenities.

Maintain guest records and update room/guest information in the Property Management System (PMS).

Coordinate with Housekeeping, F&B;, Maintenance and other departments to fulfil guest requirements.

Handle telephone calls, emails and other correspondence related to guest services.

Assist with room allocation, key handling and other front-office operational activities.

Follow up on guest requests and ensure timely resolution to maintain guest satisfaction.

Maintain cleanliness, organization and presentation of the front desk and reception area.

Support upselling of rooms, hotel facilities and other services wherever applicable.

Follow all company policies, SOPs,



safety standards and security procedures.

3. QUALIFICATIONS & EXPERIENCE

Minimum 12th pass (Higher Secondary) or equivalent.

Diploma/Degree in Hotel Management, Hospitality or a related field is preferred.

Previous experience in a hotel/resort front office or customer service role is an advantage.

Freshers with good communication skills and a positive attitude may also be considered.

4. SKILLS & COMPETENCIES

Excellent communication and interpersonal skills.

Pleasant personality with strong guest-service orientation.

Ability to handle guests with patience, courtesy and professionalism.

Good problem-solving and decision-making skills.

Basic computer knowledge and familiarity with PMS, MS Office and email.

Ability to work effectively as part of a team.

Good grooming and professional appearance.

Willingness to work in shifts and learn hotel operations.

5. WORKING CONDITIONS

Shift-based work, including morning, evening and night shifts as per operational requirements.

May require working on weekends, public holidays and during peak seasons.

Dynamic and guest-focused work environment.

Pay: ₹11,000.00 - ₹13,000.00 per month

Benefits:

- Food provided
- Paid sick time
- Paid time off

Education:

- Diploma (Preferred)

Experience:

- Hotel: 1 year (Required)

Language:

- English (Preferred)
- Hindi (Preferred)
- Assamese (Preferred)

Work Location: In person

📌 Guest Service Associate (India)
🏢 Voyage Hotels & Resorts
📍 India