Customer Support Associate – Roles & Responsibilities

Requirements

Freshers to 2 years of experience dealing with customers.

Must have own laptop

Willingness to work from the office at Chaoni, Nagpur (Near Poonam Chambers)

6 days Work From Office: Monday to Saturday (Sunday off)

Two daily office shifts:

7:00 AM – 11:30 AM

4:00 PM – 8:30 PM

Salary

₹2–3.5 LPA (Annual CTC)

Role Overview

The Customer Support Associate will be responsible for ensuring smooth appointment coordination between patients and doctors. Ensure timely patient-doctor connections, minimize unused doctor slots, and provide a smooth appointment and rescheduling experience for patients.

Key Responsibilities

Call patients who have booked appointments and ensure they connect with the doctor on time.

Follow up with patients in case of missed or delayed appointments.

Regularly check doctors' available slots and work towards utilizing them efficiently.

Review the RNR patient list and contact eligible patients for rescheduling on currently available slots.

Share suitable available slots with patients who request rescheduling and assist them in booking a new appointment.

Maintain accurate and timely updates of patient status, follow-ups, rescheduling, and appointment outcomes in the database.

Track pending cases and follow up until they are closed.

Escalate any patient concerns or appointment-related issues to the concerned team when required.

Desired Background-

Freshers to 4 years experience in operations, customer handling, or support roles





Excellent written and spoken English

Strong customer focus with good convincing and problem-solving ability

Passion for working in a fast-paced startup environment

Multi-disciplinary mindset with eagerness for continuous learning

Confident, responsible, and ownership-driven personality

Mandatory Requirements

Must have own laptop

Comfortable working in split shifts:

Morning: 7:00 AM – 11:30 AM

Evening: 4:00 PM – 8:30 PM

Willing to work from office at Chhaoni, Sadar, Nagpur

Interview Process

Screening Round + Task

Round 1: Introduction + Skills Assessment

Round 2: Cultural Fit Round (Persona-based)

Final Round: Reference Checks

About Fix Health

Fix Health operates at the intersection of AI and Healthcare, delivering AI-assisted physiotherapy services across India.

Worked with industry leaders like Accenture, Apollo, Care Insurance

Shared investors with Snapdeal, Ola, Khatabook, OfBusiness

Team across 20+ cities with talent from IITs, BITS Pilani, and top medical colleges

2L+ physiotherapy sessions delivered across 30+ countries

Team of 80+ physiotherapists

Website: https://www.fixhealth.com/home

Why Join Fix Health?

Be part of a high-impact healthcare & AI startup

Learn operations at scale in a real-world, fast-moving environment

Work closely with leadership, clinicians, and cross-functional teams

Chance to grow with a company impacting lives globally

Get competitive salary at Nagpur.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Associate (Nagpur)
🏢 Fixhealth
📍 Nagpur