Customer Support Head

Company: Scrap Uncle – Swapeco Solutions Pvt. Ltd.

Location: Gurgaon

Job Type: Full-Time

About the Company:

Scrap Uncle is a technology-driven doorstep scrap collection and recycling platform. The company provides convenient scrap pickup services with transparent pricing, digital weighing, instant payments and responsible recycling.

Job Summary:

We are looking for an experienced Customer Support Head to lead and manage the customer support team. The role involves handling customer escalations, improving service quality, managing team performance and ensuring a high level of customer satisfaction.

Key Responsibilities:

Lead, mentor and manage the customer support team.

Handle and resolve customer escalations effectively.

Manage customer relationships and ensure customer satisfaction.

Monitor team performance and achieve defined KPIs.

Identify process gaps and implement improvements.

Coordinate with Operations, Product, Tech and Finance teams to resolve complex issues.

Analyze customer feedback and improve support processes.





Prepare daily, weekly and monthly MIS reports.

Build a customer-focused and high-performance team.

Key Requirements:

Graduate in any discipline.

3–5 years of experience in Customer Service Operations.

Minimum 1–3 years of experience in a team leadership role.

Experience in customer escalations, team management, KPI tracking and process improvement.

Excellent communication, negotiation and conflict-resolution skills.

Strong leadership, coaching and team-management abilities.

Ability to work in a fast-paced environment.

Preferred: Experience in startups, e-commerce, logistics, mobility or service-based industries.

Apply Now:

HR TANIYA ((phone hidden))

If you have strong customer service and team leadership experience and are looking for an chance to grow, we would love to hear from you.

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Customer Support Manager (Gurugram)
🏢 ScrapUncle
📍 Gurugram