Job Purpose

To ensure consistent service quality, hygiene standards, and operational excellence across all departments of Merlis Hotels, in line with brand standards, statutory requirements, and guest expectations.

Microbiology degree - must!

Key Responsibilities

- Conduct daily/weekly quality audits across Rooms, Housekeeping, F&B; Service, Kitchen, Front Office, and Public Areas
- Monitor hygiene, sanitation, and safety standards as per FSSAI, HACCP, and hotel SOPs
- Ensure adherence to standard operating procedures (SOPs) across departments
- Identify quality gaps and recommend corrective & preventive actions
- Coordinate with department heads to implement quality improvements
- Track and analyze guest feedback, reviews, and complaint trends
- Prepare and submit quality audit reports to management
- Conduct staff briefings and training on quality and service standards
- Support internal and external audits and inspections
- Maintain proper documentation related to quality checks and compliance

Key Skills & Competencies

- Robust eye for detail and observation




- Knowledge of hotel operations & service standards
- Understanding of food safety, hygiene & safety regulations
- Good communication and reporting skills
- Problem-solving and follow-up skills
- Ability to work closely with cross-functional teams
- Tamil speaking candidates preferred.

Qualifications & Experience

- Diploma / Degree in Hotel Management or Hospitality
- 1–3 years experience in hotel operations / quality / audit role
- Experience in mid-scale or luxury hotels preferred

Key Performance Indicators (KPIs)

- Quality audit scores
- Reduction in guest complaints
- Compliance with hygiene & safety standards
- SOP adherence levels
- Improvement in guest satisfaction ratings

Job Type: Full-time

Pay: ₹20,086.00 - ₹32,894.66 per month

Benefits:

- Cell phone reimbursement
- Food provided
- Provident Fund

Education:

- Bachelor's (Preferred)

Work Location: In person

📌 Quality Controller (India)
🏢 Merlis Hotels Coimbatore
📍 India