We are looking for a responsible and problem-solving E-commerce Executive to manage our Shopify store operations, customer communication, order processing, logistics coordination, and product management.

The ideal candidate should be comfortable handling daily e-commerce operations independently and should have good knowledge of Shopify, Excel, customer support, order tracking, NDR management, returns, and product uploading.

Key Responsibilities

- Manage day-to-day operations of our Shopify e-commerce store.
- Upload new products on Shopify including:
- Product title
- Description
- Images
- Pricing
- Sizes/variants
- SKU
- Inventory
- Collections and tags
- Check and process new orders received through the website.
- Call customers for COD order confirmation when required.
- Communicate with customers through phone, WhatsApp, email, or chat regarding:
- Order confirmation
- Shipping updates
- Delivery issues
- Exchange requests
- Returns
- Refunds
- Product-related questions
- Track dispatched orders and coordinate with courier/logistics partners.
- Monitor delayed and undelivered shipments.
- Handle NDR – Non Delivery Reports and contact customers to improve successful deliveries.
- Follow up with customers and courier partners for re-attempt deliveries.
- Identify reasons for high RTO/return rates and take corrective action.
- Work towards maintaining and reducing the company's RTO and return ratio.
- Handle return, exchange, replacement, and refund cases efficiently.
- Maintain accurate order, customer, return, NDR, and logistics records.
- Prepare and update reports using Microsoft Excel / Google Sheets.
- Perform basic Excel work including:
- Filters
- Sorting
- VLOOKUP/XLOOKUP
- Basic formulas
- Order reports
- Inventory reports
- Customer data management
- Update product inventory and stock availability on Shopify.
- Coordinate internally with warehouse, packing, dispatch, customer support,



and management teams.
- Identify operational problems and take ownership until the issue is resolved.
- Ensure customers receive timely and professional support.
- Monitor cancellation, return, exchange, RTO, and delivery performance regularly.
- Assist management in improving overall e-commerce processes and customer experience.

Required Skills

- Good knowledge of Shopify Admin Panel.
- Experience with e-commerce order management.
- Good communication skills in Hindi and Gujarati.
- Basic to good English communication skills.
- Good knowledge of Microsoft Excel / Google Sheets.
- Comfortable speaking with customers over phone calls.
- Understanding of COD order confirmation and customer support.
- Knowledge of courier tracking, NDR, RTO, returns, and exchanges.
- Good problem-solving ability.
- Attention to detail and accuracy.
- Ability to manage multiple tasks simultaneously.
- Responsible and ownership-oriented attitude.

Preferred Experience

- Previous experience in an e-commerce company, D2C brand, fashion brand, Shopify store, or online retail business will be preferred.
- Experience working with courier/logistics platforms will be an advantage.
- Experience handling women's fashion, ethnic wear, apparel, or lifestyle products will be an added advantage.

Experience

Preferred: 1–3 years of experience in e-commerce operations.

Freshers with solid Shopify, Excel, communication, and computer skills may also apply.

Key Performance Areas

The candidate will be evaluated mainly on:

- Order processing accuracy
- Customer response quality
- COD confirmation performance
- NDR resolution
- Successful delivery percentage
- RTO reduction
- Return ratio management
- Fast resolution of customer issues
- Accurate Shopify product uploading
- Accuracy of Excel and operational reports
- Overall ownership of daily e-commerce operations

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 E-Commerce Executive (India)
🏢 Bhavana exports
📍 India