GoKite Travel & Tours is looking for an experienced CRM Executive to manage customer relationships, lead allocation, follow-ups, and CRM activities. The role will focus on maintaining customer data, assigning leads to the right team members, tracking follow-ups, and supporting the sales and travel teams.

Key Responsibilities

- Manage and update customer information in the CRM system.
- Allocate and distribute new leads to the appropriate sales team members.
- Monitor lead allocation to ensure leads are assigned on time.
- Track leads, enquiries, follow-ups, and customer interactions.
- Follow up with team members on pending and unattended leads.
- Ensure timely follow-up on all leads and customer enquiries.
- Maintain accurate customer records and sales updates.
- Coordinate with sales, visa, holiday, and ticketing teams.
- Prepare CRM reports and share regular updates with management.
- Track lead status, conversions, and pending enquiries.




- Monitor customer feedback and support better customer service.
- Identify repeat customers and cross-selling opportunities.
- Ensure all CRM activities and data are updated accurately and on time.

Requirements

- 3–5 years of experience in CRM, lead management, customer relationship management, or sales support.
- Experience in the travel or tourism industry is preferred.
- Good knowledge of CRM software and MS Excel.
- Solid communication, coordination, and follow-up skills.
- Ability to manage and allocate leads efficiently.
- Good attention to detail and data accuracy.
- Ability to work with multiple teams and manage deadlines.
- Comfortable working 1:00 PM – 9:00 PM, including Sundays.
- Weekly offs will be provided on a rotational basis.

Benefits:

- Cell phone reimbursement
- Paid sick time

Work Location: In person

📌 CRM Executive (Kozhikode)
🏢 GOKITE TRAVEL AND TOURS
📍 Kozhikode