Sr Subject Matter Expert (Support&Ops) (Pune)

Sr Subject Matter Expert (Support&Ops) (Pune)

16 Sep
|
HCLTech
|
Pune

16 Sep

HCLTech

Pune

Pune, Maharashtra
Job Summary

Years of Experience

10+ years of experience in DevOps, DevSecOps, platform engineering, CI/CD automation, and cloud-native application delivery.

General Description

Serve as DevSecOps SME supporting Jefferies custom security and identity applications, developer workflows, CI/CD platforms, release engineering, and security automation.
Integrate security controls into software-delivery pipelines while improving platform stability, developer experience, deployment reliability, and operational efficiency.
Collaborate with AppSec, IAM/PAM, SIEM, cloud, engineering, and application teams to deliver secure and scalable automation patterns.

Key Responsibilities

Years of Experience

10+ years of experience in DevOps, DevSecOps, platform engineering, CI/CD automation, and cloud-native application delivery.

General Description

Serve as DevSecOps SME supporting Jefferies custom security and identity applications, developer workflows, CI/CD platforms, release engineering, and security automation.
Integrate security controls into software-delivery pipelines while improving platform stability, developer experience, deployment reliability, and operational efficiency.
Collaborate with AppSec, IAM/PAM, SIEM, cloud, engineering, and application teams to deliver secure and scalable automation patterns.

Skill Requirements

Technical Requirements

Valuable understanding of network-security concepts, firewalls, proxies, remote access, network telemetry, SIEM/Splunk, security monitoring, and incident-management workflows.
Experience creating BRDs, FRDs, user stories, acceptance criteria, use cases, process flows, RACI, gap analyses, and requirement-traceability matrices.
Experience gathering requirements for dashboards, reports, log-source onboarding, alerts,



data-source health, operational metrics, and service KPIs.
Experience using ServiceNow, Jira, Confluence, Power BI, Excel, and process-mapping tools.
Ability to analyze ticket volumes, backlog aging, demand patterns, SLA/KPI performance, and operational trends.
Ability to coordinate UAT, test-case review, defect tracking, stakeholder sign-off, release readiness, and implementation support.
Understanding of incident, request, change, problem, knowledge, and service-level management processes.
Ability to classify work into run, change, enhancement, project, transformation, automation, and BOT-transfer categories.
Experience facilitating workshops, KT sessions, requirements walkthroughs, action tracking, and governance meetings.
The role is functional and coordination focused; hands-on network or Splunk engineering is not expected unless explicitly agreed.

Soft Skills

Excellent communication and presentation skills.
Strong problem-solving and critical thinking skills.
Exceptional project management and organizational abilities.
Team collaboration and leadership skills.
Client-focused approach with a commitment to delivering exceptional customer service.

Certifications (Good to have)

Good to have relevant certificates like (any of the below):
CBAP/CCBA, PMI-PBA, Scrum Master, ITIL, or equivalent certification is preferred.
Security+, Splunk fundamentals, or network-security certification is good to have.

Educational Qualifications

University degree
Bachelor’s degree in computer science/ IT or any relevant fields.

Other Requirements
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📌 Sr Subject Matter Expert (Support&Ops) (Pune)
🏢 HCLTech
📍 Pune

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