About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description

Position

Deputy Manager – POS

No. of Positions

1

Department

Operations

Function

POS

Reporting to

Senior Manager– POS

Band

5B

Location

Gurugram – 90 C

Last date of submission

Key Responsibilities:

Ø Penal Interest Calculation for policyholder’s payouts.

Ø Liaise with various departments at HO for smooth operations

Ø NPS Detractors analysis and take corrective action plan to improve the process.

Ø Analyzing the CEO-CXO Escalation/Service Grievance cases and identifying the key areas of improvement along with implementation.





Ø Open audit points to be closed within timeline and ensure timely submission of self-identified issues.

Ø Responsible for various daily activities like sending SMS, Emails, WhatsApp to Policyholders and tracking.

Ø Responsible for handling field queries related to payouts/penal.

Ø SOP’s updation.

Ø Company Initiated Payout request processing

Measure of Success:

Ø Reduction in Penal interest

Ø NPS Target - >75%

Ø Timely reporting of Dashboard/MIS

Ø Maintain proper tracking of WIP cases/NPS /Service Grievances/CEO-CXO Escalations.

Ø Keep update on Audit Points and Timelines.

Ø Timely SOP updation and maintenance

Desired qualifications and experience:

Ø Should be a Graduate, preferably with Insurance background & Professional qualification.

Ø Good Knowledge of Ingenium Application.

Ø Must have a minimum of 6-8 years in Insurance and handling the team.

FOR LATERAL MOVEMENT

Ø Candidates who have a performance rating of G2M2 & have completed 12 months in the current role.

Ø Candidates who have a performance rating of G3M3 & have completed 18 months in the current role.

Knowledge and skills required:

Ø People Management

Ø Exposure to quality tools and processes

Ø Good communication skills

Ø Solid adaptability and Problem-solving skills

Ø Presentation skills

State:

Home Office

Branch:

Gurugram -90C

Department:

Operations

Function:

Operations - Policy Owner Service

Posted On:

23-Jun-2026

Experience:

3.0 to 7.0 Years

📌 Deputy Manager - Policy Owner Service (India)
🏢 AxisMaxlife
📍 India