# Call Center Agent – Solar **Location:** Udyog Vihar, Gurugram **Department:** Solar Operations / Customer Support **Job Type:** Full-Time **Experience:** 1–3 Years **Working Days:** 6 Days a Week **Shift Timing:** 10:00 AM – 7:00 PM ## Job Overview We are looking for a **Customer-focused Call Center Agent** to join our Solar Operations and Customer Support team. The candidate will be responsible for handling customer calls, resolving queries, generating and qualifying leads, coordinating appointments, and ensuring a smooth customer experience. The ideal candidate should have strong communication skills, a customer-service mindset, and the ability to work effectively in a fast-paced environment. ## Key Responsibilities * Handle **inbound and outbound customer calls** professionally. * Respond to customer queries related to **solar products and services**. * Generate, identify, and qualify potential leads for the Sales team. * Coordinate and schedule **site visits, installations, and service appointments**. * Understand customer concerns and provide appropriate resolutions. * Escalate complex customer issues to the concerned department when required. * Maintain accurate customer information and interaction details in the **CRM system**. * Follow up with customers regarding queries, service requests, and pending requirements. * Coordinate with **Sales, Service, and Operations teams** for timely resolution of customer issues. * Maintain required productivity, quality, and customer service standards. * Follow company processes and ensure a positive customer experience. * Maintain proper records and timely updates of leads and customer interactions. ## Required Skills * Excellent **verbal communication and interpersonal skills**.



* Solid customer service and customer-handling abilities. * Good active listening and problem-solving skills. * Basic computer knowledge and proficiency in **MS Office**. * Experience working with **LeadSquared** will be preferred. * Ability to handle multiple customer interactions and tasks efficiently. * Comfortable working in a target-oriented and fast-paced environment. * Good follow-up and coordination skills. ## Eligibility * **Graduate in any discipline.** * **1–3 years of experience** in Call Center, BPO, Telecalling, Customer Support, Telesales, or a similar role. * Candidates with relevant customer-facing experience will be preferred. * Candidates should be comfortable working **6 days a week**. ## Language Skills Candidates with proficiency in any of the following languages are preferred: **English | Hindi | Kannada | Malayalam | Tamil** Multilingual candidates will be preferred for handling customers across different regions. ## Preferred Candidate Profile * Customer-focused and professional approach. * Good communication and convincing skills. * Comfortable handling inbound and outbound calls. * Strong follow-up and lead-generation capabilities. * Basic understanding of CRM systems. * Ability to coordinate with multiple internal teams. * Willingness to work in a fast-paced Solar/Customer Support environment. ## Why Join Us? * Opportunity to work in the growing **Solar Energy industry**. * Exposure to customer support, lead generation, sales coordination, and solar operations. * Opportunity to develop strong communication and customer relationship skills. **Apply Now** if you have relevant Call Center/BPO/Telecalling/Customer Support experience and are interested in building your career in the Solar industry.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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