Hyderabad, Telangana
Job Summary
ServiceNow Change & Release Manager, Veeva Vault Platform

- 8+ years total IT experience, with minimum 5 years hands-on ServiceNow Change and Release Management, including demonstrated single-handed ownership (not just a contributor role).
- Strong understanding of ITIL Change/Release/Incident/Problem management framework (ITIL v4 preferred).
- Experience managing change in a regulated (GxP/validated) IT environment, understanding validation evidence requirements within a Change Record.
- Ability to independently assess change risk and determine correct approval path without escalation for routine decisions.
- Experience coordinating release schedules across multiple concurrent workstreams (configuration + integration + platform vendor releases).
- Strong stakeholder management and executive presence — this role represents the platform in cross-functional governance forums.
- Excellent written and verbal English.

Key Responsibilities
ServiceNow Change & Release Manager, Veeva Vault Platform

- 8+ years total IT experience, with minimum 5 years hands-on ServiceNow Change and Release Management,



including demonstrated single-handed ownership (not just a contributor role).
- Robust understanding of ITIL Change/Release/Incident/Problem management framework (ITIL v4 preferred).
- Experience managing change in a regulated (GxP/validated) IT environment, understanding validation evidence requirements within a Change Record.
- Ability to independently assess change risk and determine correct approval path without escalation for routine decisions.
- Experience coordinating release schedules across multiple concurrent workstreams (configuration + integration + platform vendor releases).
- Strong stakeholder management and executive presence — this role represents the platform in cross-functional governance forums.
- Excellent written and verbal English.

Skill Requirements
Other Requirements
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📌 Technical Lead (India)
🏢 HCLTech
📍 India