Chennai, Tamil Nadu
Job Summary

Billing Operations / Back-Office

ROLES & Responsibilities

Process daily billing and handle failed transactions with good judgment.
Resolve billing issues and customer queries from SAP and exceptions.
Prepare, review, and validate billing documents for accuracy.
Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
Escalate unresolved issues to supervisors promptly
Ensure invoices are processed accurately and submitted on time.
Review and adjust invoices when corrections are needed.
Perform any additional tasks as required by the business
Ensure 100% adherence on all compliance requirements

EDUCATION

Bachelor’s degree B. Com/M. Com/MBA (Finance only)
Key Responsibilities

ROLES & Responsibilities

Process daily billing and handle failed transactions with positive judgment.
Resolve billing issues and customer queries from SAP and exceptions.
Prepare, review, and validate billing documents for accuracy.
Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
Escalate unresolved issues to supervisors promptly




Ensure invoices are processed accurately and submitted on time.
Review and adjust invoices when corrections are needed.
Perform any additional tasks as required by the business
Ensure 100% adherence on all compliance requirements

EDUCATION

Bachelor’s degree B. Com/M. Com/MBA (Finance only)
Skill Requirements

SKILLS AND COMPETENCIES

MS-Office – Basic/Advanced (MS-Word/Excel/PowerPoint)
Very Good communication skills
Focuses on delivering a positive customer experience
Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts
Ability to multi-task and prioritize the task based on the criticality.
Strong organizational and time management skills - ability to organize
Other Requirements
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

📌 Process Associate (India)
🏢 HCLTech
📍 India