- Candidate with 0-1 years of experience in Telecom/ISP domain
- Basic understanding of telecom standards & protocols
- Knowledge on Microsoft Office applications
- Coordination skills and taking the right approach logically
- Responsible for Delivery of services for international customers
- OLO - Delivery Management
- Ensures that all installation functions are performed in a timely fashion to meet agreed SLA’s.
- Customer communications and KCIs (Keep Customer Informed)
- Ensure customer-end service readiness
- End to end order management for smooth delivery
- Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
- Strong Verbal and written communications skills
Other requirements
- A good team player & positive Customer experience /satisfaction.
- Ownership & responsiveness towards the assigned work
- Collaboration with team and other stakeholders
Required Skills
- service delivery
- telecom
- isp
- order management
- customer service
- sla management
- microsoft office
- provisioning
- configuration
📌 Jr Customer Service Executive - Provisioning & Configuration (Chennai)
🏢 Sourceo
📍 Chennai
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