Position: Customer Relationship Manager (CRM) – Real Estate

Location: Bandra, Mumbai

Job Type: Full-time, In-office

Working Days: Monday to Friday

Working Hours: 10:30 AM – 6:30 PM

Saturday: Work From Home

Experience: Prior experience in Real Estate CRM / Post-Sales Customer Relationship

Qualification: Graduate

Salary: Up to ₹9 LPA

About the Role:

We are looking for a young, dynamic and customer-focused Customer Relationship Manager (CRM) with prior experience in the real estate industry, preferably in a post-sales/customer servicing role.

The candidate will be responsible for managing customers throughout their post-booking journey, coordinating documentation, resolving queries, handling customer escalations, coordinating site visits and ensuring an excellent overall customer experience.

Key Responsibilities:

* Manage customers after booking and act as the primary point of contact throughout their post-sales journey

* Build and maintain strong, long-term customer relationships

* Handle customer queries, concerns and complaints professionally

* Coordinate booking updates, documentation, payments, agreements and possession-related processes

* Coordinate with Sales, Accounts, Legal, Projects and other departments for customer resolutions

* Follow up with customers for pending documents, payments and formalities

* Maintain accurate customer records and follow-ups in the CRM system





* Schedule and attend customer meetings and site visits whenever required

* Proactively update customers regarding project developments, timelines and milestones

* Handle customer complaints and escalations tactfully

* Ensure a smooth customer experience from booking until possession/handover

Eligibility & Requirements:

* Graduate in any discipline

* Prior experience in Real Estate CRM / Post-Sales / Customer Relationship is strongly preferred

* Good knowledge of real estate post-sales processes, customer documentation and client servicing

* Excellent verbal and written communication skills

* Strong interpersonal and relationship-building skills

* Patient, composed and confident while handling different types of customers

* Solid problem-solving and query-resolution skills

* Ability to professionally manage customer complaints and escalations

* Good coordination and follow-up skills

* Presentable, confident and customer-oriented personality

* Basic knowledge of CRM software, MS Office and customer database management will be preferred

Working Schedule:

Monday to Friday: 10:30 AM – 6:30 PM

Saturday: Work From Home

Sunday: Occasional site visits/customer meetings may be required depending on business requirements. Compensatory off will be provided accordingly.

Pay: ₹65,000.00 - ₹75,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (CRM) (Real Estate)
🏢 Rosentiques
📍 India