Position: Sales Trainer

Department: Training

Location: Moti Nagar-Delhi

Experience: 2–5 years

Employment Type: Full-time

Reporting To: Training Manager / Operations Manager

Job Summary:

We are looking for a Sales Trainer who will be responsible for developing the sales capabilities of new and existing employees through structured training, coaching, assessments, and continuous performance improvement.

The candidate will be responsible for conducting current-joiner training, product/process training, sales skill development.

The ideal candidate should have strong sales knowledge, excellent communication and presentation skills, and a proven ability to coach sales teams and improve performance.

Key Responsibilities

1. New Joiner Sales Training

- - Conduct classroom training for new sales batches.
- Explain the complete sales process, product/service offerings, customer journey, and sales expectations.
- Train employees on pitch, probing, need identification, product presentation, negotiation, and closing techniques.
- Conduct role plays, mock calls, case studies, and practical exercises.
- Ensure trainees understand sales processes and systems before moving to the floor.

2. Assessment & Certification

- - Conduct regular knowledge and skill assessments.
- Evaluate trainees through tests, role plays, mock calls, and practical assessments.
- Track individual scores and identify employees requiring additional coaching.
- Recommend employees for certification based on defined quality and performance parameters.
- Maintain accurate certification records.

3. Floor Coaching & Performance Improvement

- - Conduct regular floor observations and live coaching.
- Monitor calls/interactions and provide constructive feedback.




- Identify performance gaps affecting conversion and revenue.
- Conduct refresher and remedial training for underperforming employees.
- Work with Operations to improve individual and team sales performance.

4. Batch Management

- - Manage the complete training batch from Day 1 until certification.
- Monitor attendance, punctuality, participation, and engagement.
- Maintain batch discipline and training standards.
- Conduct regular trainee feedback sessions.

5. MIS & Reporting

Maintain and share regular training reports covering:

- - Batch strength
- Daily attendance
- Assessment scores
- Certification status
- Dropouts
- Training performance
- Day-3 conversion
- Production performance after certification
- Sales conversion
- Individual trainee performance
- Key training observations and action plans

Required Skills

- - Strong sales and communication skills.
- Excellent presentation and facilitation skills.
- Strong knowledge of sales techniques and customer handling.
- Good understanding of sales KPIs and conversion metrics.
- Strong coaching and mentoring skills.
- Ability to conduct effective role plays and mock calls.
- Good analytical and problem-solving skills.
- Strong stakeholder management skills.
- Proficiency in MS Excel, PowerPoint, and Word.
- Ability to work in a target-driven and fast-paced environment.

Preferred Candidate Profile

- - 2–5 years of experience as a Sales Trainer / Process Trainer.
- Prior experience in BPO, telesales, inside sales, Core Sales.
- Candidates with hands-on sales experience will be preferred.
- Experience in handling new-hire training and certification.
- Strong understanding of sales conversion and performance management.

📌 Sales Trainer (Delhi)
🏢 NIRVASA HEALTHCARE PRIVATE
📍 Delhi