JOB DESCRIPTION:-Customer Support & Front Office Executive

Company: Smart Solar Bidgely Solution Pvt. Ltd.
Department: Customer Support / Front Office
Location: Bhubaneswar, Odisha
Employment Type: Full-Time
Experience: 0–2 Years
Salary: As per company standards and candidate experience

About the Role

We are looking for a professional, customer-focused and target-oriented Customer Support & Front Office Executive to handle customer interactions, front-office operations, follow-ups and assigned business/support targets.

The candidate will be responsible for maintaining a professional customer experience while achieving assigned individual and team targets.

Key Responsibilities1. Customer Support

- Handle customer calls, enquiries, complaints and service-related queries professionally.
- Understand customer requirements and provide appropriate information or assistance.
- Coordinate with Sales, Technical and Operations teams for customer requirements and issue resolution.
- Maintain proper records of customer enquiries, complaints and follow-ups.
- Regularly follow up with customers and ensure timely resolution.
- Maintain professional communication through phone, WhatsApp and email.
- Ensure a positive customer experience and maintain positive customer relationships.

2. Front Office Responsibilities

- Manage the reception/front desk and professionally welcome customers, visitors and candidates.
- Handle incoming and outgoing calls and direct them to the concerned person/department.
- Maintain visitor records, registers and other front-office documentation.
- Coordinate customer visits, meetings and appointments.
- Receive and manage official documents, courier and correspondence.
- Maintain a clean, organised, and professional front-office environment.




- Provide administrative support to HR/Admin and management whenever required.

3. Target & Performance Responsibilities

- Achieve monthly assigned customer support, follow-up and business-related targets.
- Generate and follow up on customer enquiries received through calls, walk-ins, WhatsApp, online platforms and other sources.
- Maintain a proper daily follow-up tracker and ensure timely follow-up of all assigned leads/enquiries.
- Convert eligible customer enquiries into successful business opportunities wherever applicable.
- Support the Sales/Marketing team in lead generation, customer follow-up and appointment coordination.
- Achieve assigned targets for customer follow-ups, appointments, lead conversion and other KPIs as decided by the management.
- Submit daily/weekly/monthly performance reports to the reporting manager.
- Take responsibility for assigned targets and continuously work toward improving performance.
- Any additional reasonable target or responsibility assigned by the management from time to time shall be part of the role.

4. Documentation & Reporting

- Maintain customer databases, enquiry records and follow-up sheets.
- Prepare daily and monthly reports using MS Excel/Google Sheets.
- Maintain accurate records of customer interactions and follow-up status.
- Share regular updates regarding pending enquiries, customer requirements and target achievement.
- Maintain confidentiality of company and customer information.

Required Skills





- Good verbal and written communication skills.
- Strong customer-handling and follow-up skills.
- Target-oriented and result-driven approach.
- Basic knowledge of MS Office, Excel/Google Sheets and email.
- Good interpersonal and coordination skills.
- Professional and pleasant personality.
- Ability to handle multiple responsibilities.
- Good time-management and problem-solving skills.
- Ability to work independently as well as with a team.

Educational Qualification

- Graduate in any discipline.
- Candidates with experience in Customer Support, Front Office, Reception, Sales Coordination, Telecalling or Administration will be preferred.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

- Monthly target achievement.
- Number and quality of customer follow-ups.
- Lead/enquiry conversion wherever applicable.
- Customer satisfaction and query resolution.
- Appointment and customer coordination.
- Accuracy of documentation and reporting.
- Timely submission of daily/weekly/monthly reports.
- Professional front-office management.
- Attendance, punctuality and discipline.
- Overall contribution to team and business objectives.

Candidate Profile

The ideal candidate should be customer-oriented, target-driven, confident, well-organized and proactive, with the ability to manage front-office responsibilities while effectively handling customer support and assigned business targets.

Note: Targets and KPIs may be revised from time to time based on business requirements and management decisions.

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Support Associate (India)
🏢 SMART SOLAR BIDGELY SOLUTION
📍 India