About the Role

We are looking for an organized and customer-focused LMS Administrator to support the day-to-day administration and learner experience of an enterprise Learning Management System.

The role involves supporting learners and content teams, troubleshooting LMS-related issues, setting up courses and learning plans, performing testing before launches, and ensuring learning requests are completed accurately within defined SLAs.

The ideal candidate will have hands-on experience with an LMS, application/technical support, customer support, or similar operational environment and should be comfortable learning new technology platforms.

Key Responsibilities

- Provide first-line support to learners and internal users for LMS-related queries and issues.
- Troubleshoot course access, enrollment, learning-plan, completion and other platform-related issues.
- Administer day-to-day LMS activities including course and learning-plan setup, updates and maintenance.
- Assemble and configure learning courses and programs based on requirements from content teams.
- Manage support requests and resolve issues within defined SLA timelines.
- Use ticketing/incident-management systems to track, update and close support requests.
- Execute functional testing across browsers and platforms as part of course and feature go-live activities.
- Identify issues during testing and coordinate with relevant teams for resolution.
- Support the rollout of new LMS capabilities and platform enhancements.




- Gather learner feedback and identify recurring issues or opportunities to improve the learner experience.
- Create and maintain self-service resources, FAQs and basic support documentation.
- Work closely with Business System Analysts, content teams and cross-functional stakeholders.
- Maintain a high level of accuracy while managing multiple requests and priorities.
- Identify opportunities for process improvement and automation within LMS operations.

Required Skills

- 6 months–4 years of experience in LMS administration, LMS support, application support, technical support, customer support or a similar operational role.
- Hands-on experience with any LMS platform is preferred.
- Solid troubleshooting and problem-solving ability.
- Excellent written and verbal communication skills.
- Strong customer-service orientation.
- Ability to work within defined SLAs and manage multiple requests simultaneously.
- Good attention to detail and organizational skills.
- Comfortable learning and working with new technology platforms.

Good to Have

- Adobe Learning Manager (ALM) experience.
- ServiceNow or other ticketing/incident-management tools.
- Adobe Captivate or other e-learning/content-authoring tools.
- Experience with UAT, functional testing or cross-browser testing.
- Exposure to enterprise applications or SaaS platforms.

Pay: ₹700,000.00 - ₹1,300,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- What is your current location ?
- What is your current CTC ?
- What is your expected CTC ?
- What is your notice period ?

Work Location: In person

📌 LMS Administrator (India)
🏢 S. A. Solution
📍 India