About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

null Key Responsibilities: • Managing office administration assets and upkeep of the same.



• Agents Contracting • New Business Processing • Banking of Initial & Renewal Premium • Managing Petty cash & vendor payments • Retention of Surrender Requests • Execution of all Service Requests - Post Policy Issuance • Reverting on customer queries and complaints • Maintaining high NPS Scores • Life and Health Claims processing • Handling compliance issues. • Audit Rating Measure of Success: • Service to Delight- 3Days • Customer Engagement - 70 • Surrender Retention - 68 • NPS-85 • 100 Banking with 24 hours. • Vendor payment TAT should be < 10 days • Surrender Requests Desired qualifications and experience: • Graduate / Post-Graduate in any discipline. • 2-3 years experience handling front end customer services • Knowledge of service quality is required Knowledge and skills required: • Must be highly customer centric • Excellent communication skills • Good co-ordination skills • Data management on Excel should be valuable

State:

Karnataka

Branch:

Bengaluru Greenfield

Department:

Operations

Function:

Operations - Agency

Posted On:

31-Aug-2026

📌 Executive - Customer Engagement (Agency) (Karnataka)
🏢 AxisMaxlife
📍 Karnataka