Job Description: Service Engineer – UPS Division Position OverviewWe are looking for a dedicated Service Engineer to join our UPS Division. In this role, you will be responsible for field visits, resolving customer complaints, performing PCB-level diagnostic and repair work, and providing excellent technical support.

- Department: Service
- Reports To: Head of Department (HOD)
- Experience: 0 - 3 Years (Freshers welcome)
- Salary / CTC: As per market standards

Key Responsibilities & KRAs Core Service & Repair (KRAs)

- Field Visits: Travel to customer sites promptly based on service calls to diagnose, repair, and service UPS products.
- PCB Diagnostic Work: Perform component-level fault-finding, troubleshooting, and repairs on circuit boards and cards.
- Soldering: Execute precise soldering and de-soldering of PCB components (Training will be provided if required).
- Maintenance & Safety: Monitor equipment performance, implement preventative maintenance, and conduct regular quality assurance and safety checks.

Customer & Team Communication

- Client Relations: Deliver product demonstrations to educate customers on safe, effective equipment use and address their queries.
- Feedback & Follow-up: Provide prompt follow-ups on service requests and relay customer feedback back to the internal team.
- Cross-Functional Collaboration: Coordinate with clients, engineers, and technicians to deliver effective service.

Operations & Reporting

- Inventory Control: Monitor spare parts inventory and raise reordering requests when needed.
- Documentation: Write detailed service reports and present technical findings regularly to Managers and Supervisors.
- Continuous Learning: Keep up-to-date with industry developments by conducting research and attending workshops.

Job Specifications & Requirements Qualifications

- Education: Diploma or ITI in Electronics / Electrical Engineering is preferred.
- Industry Preference:



Background or exposure to the ITI Telecom industry is an added advantage.
- Certifications: Any relevant technical certifications or licenses are advantageous.

Skills & Competencies

- Strong active listening and customer service skills.
- Ability to handle multiple service requests calmly without feeling overwhelmed.
- Professionalism under pressure, a strong work ethic, and a growth-oriented mindset.

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Let me know how you would like to proceed!for Indeed job postHere is a highly optimized version of this job description formatted specifically to get the best traction on Indeed. It includes a clear title, a structured layout that Indeed's parsing algorithm loves, and specific call-outs like "Benefits" to help your posting stand out.Job Title: Service Engineer - UPS / ElectronicsJob Details

- Job Type: Full-time
- Salary: As per market standards (Competitive)
- Schedule: Day shift / Field travel
- Experience Level: Entry level to Mid-level (0–3 years)

Full Job DescriptionWe are seeking a proactive and technical Service Engineer to join our growing UPS Division. In this role, you will be the face of our company on the field, resolving customer technical issues, performing component-level PCB repairs,



and ensuring high customer satisfaction.If you have a background in Electronics or Electrical engineering and love hands-on troubleshooting, we want to hear from you!Key Responsibilities

- Field Service & Visits: Travel to customer sites to diagnose, repair, and service UPS systems and related products promptly.
- Technical Diagnostics: Perform fault-finding on cards and component-level PCB repair work.
- Soldering: Handle precise soldering and de-soldering of PCB boards (we provide training if you don't know how!).
- Maintenance & Safety: Monitor equipment performance, implement preventative maintenance, and conduct safety checks.
- Customer Support: Demonstrate product usage to clients, explain safety guidelines, and follow up to gather feedback.
- Reporting: Write detailed technical service reports and present findings to your supervisor regularly.
- Inventory: Keep track of your spare parts inventory and request restocks when necessary.

Requirements & Qualifications

- Education: Diploma or ITI in Electronics Engineering or Electrical Engineering is preferred.
- Experience: 0 to 3 years of experience. Freshers with a strong technical drive are welcome to apply!
- Industry Preference: Candidates from the ITI Telecom industry will be given preference.
- Core Skills:
- Strong troubleshooting and fault-finding mindset.
- Excellent customer service and active listening skills.
- Ability to remain professional and calm under pressure.
- A strong work ethic and willingness to learn.

Benefits & Perks (Recommended to fill out on Indeed)

- Comprehensive on-the-job training (including advanced PCB soldering).
- Travel allowances for field visits.
- Opportunities for career growth within the service department.

Pay: ₹20,050.17 - ₹28,542.14 per month

Perks:

- Provident Fund

Education:

- Diploma (Preferred)

Experience:

- Field service: 1 year (Preferred)

Location:

- Mumbai, Maharashtra (Required)

Work Location: In person

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