About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work setting.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description

Job Title

SM – Business Excellence

Location

Gurugram HO

Department

Business Excellence

Function

Business Excellence

Reporting to

VP - Business Excellence

Band

4A

Job Summary

Responsible for managing Business Excellence for distribution channels. The candidate is expected to lead & deliver outcomes in areas of Revenue, Cost Save/Avoidance & Customer Experience through transformational quality initiatives. Key deliverable areas will be leading large scale CFT projects using methodologies like Lean Six-Sigma/Design Thinking/Innovation, training delivery, ability to identify and deploy AI/Automation based solves and building the Quality DNA in the organization.

KEY RESPONSIBILITIES

Project Management and Delivery - Six Sigma

-
Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions driving business growth & revenue.

- Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance.





- Facilitating change & stakeholder management as part of transformational programs and improvement projects

- Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.

- Work with project teams for representing the function/organization in various external/internal Quality Competitions.

- Conduct internal/external benchmarking and in-sighting for best practice identification and replication

Consulting and Automation Based Projects

-
Drive enterprise-level / functional journey mapping transformational project/PODs to identify root-causes and recommend solves leading to outcomes expected

- Identify automation opportunities and execute following the end-to-end process delivering business impact in collaboration with Automation COE and functional teams

Quality Culture and Capability Building

-
Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, VSM, Basic Tools etc.)

- Reporting of Quality initiatives to Sr. management

Support in last mile deployment of all Quality initiatives at functional level

MEASURES OF SUCCESS

-
Six Sigma project closures

- Business Impact achieved

- Improved QDNA Scores

- Identify & Deploy AI/Automation Solves

- Governance through reviews and dashboarding

KEY RELATIONSHIPS (Internal /External)

Internal: Business heads, Cross functional teams, Business Excellence Team, Operations Team

External: As applicable (End Customers,



business partners, advisors)

KEY COMPETENCIES/SKILLS

§ Change Management

§ Stakeholder Management

§ Growth Mindset

§ Team Management & Development

§ Lean Six Sigma

§ Design Thinking

§ Innovation Tools

§ Basics of AI/Agentic AI/Automation

§ Project management

§ Analytical Thinking

§ Statistical Skills

§ Strong Communication/Presentation Skills

Facilitation and interpersonal skills

Desired qualification and experience

§ Knowledge of insurance sector is preferred.

§ Experience in design thinking, innovation in addition to Lean Six-Sigma.

§ Basics of AI/ Agentic AI

§ Well Versed with Minitab

§ Experience of team management & development.

- Graduate with 6-8 years’ experience
- Process improvement experience via Kaizens and other LEAN tools.

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

State:

Home Office

Branch:

Gurugram -90C

Department:

Business Excellence

Function:

Business Excellence

Posted On:

01-Jun-2026

📌 Senior Manager - Quality & Service Excelllence (India)
🏢 AxisMaxlife
📍 India