Position: Service Advisor
Department: Aftersales / Service
Location: Pune
Experience: 4–5 Years
Qualification: Diploma in Mechanical Engineering (DME) preferred
Reporting To: Service Manager
Employment Type: Full-Time

Job Purpose

To provide professional service advice, ensure accurate vehicle diagnosis, deliver excellent customer care, and achieve high customer satisfaction throughout the vehicle service process.

Key Responsibilities

- Meet customers and conduct a detailed vehicle inspection and service advice.
- Understand customer concerns and ensure accurate fault diagnosis.
- Coordinate with technicians and workshop controllers for proper diagnosis and repairs.
- Arrange test drives where required to confirm vehicle concerns.
- Prepare and explain service estimates/quotations and obtain customer approval.
- Check parts availability before preparing quotations and coordinate with the Parts Department.
- Create complete and accurate job cards/work orders, including vehicle details, customer complaints, diagnosis, estimated costs and delivery timelines.
- Obtain customer approval for any additional repairs or extensions to the job order.
- Keep customers informed about repair progress, costs and expected delivery.
- Recommend relevant accessories, lifestyle products and dealership services.
- Advise customers regarding accident repairs, warranty and goodwill claims.
- Follow up with customers through telephone and email for additional service requirements.
- Ensure customer mobility during the service process.
- Verify completed work and conduct a final vehicle inspection/test drive before delivery.
- Check and explain the final invoice/proforma invoice to the customer.




- Explain the CX/customer feedback process and encourage customer feedback.
- Ensure timely and proper vehicle handover to the customer.
- Ensure accurate and updated customer and vehicle records.
- Record reasons for repairs that were recommended but not carried out.
- Coordinate and check product recalls and technical campaigns.
- Ensure correct invoicing of completed orders.
- Maintain professional appearance, discipline and compliance with company policies.

Required Skills & Competencies

- Excellent communication skills in English and the local language.
- Strong customer handling and interpersonal skills.
- Good questioning and listening skills.
- Problem-solving ability.
- Result-oriented and target-driven approach.
- Commercial awareness.
- Positive, confident and enthusiastic attitude.
- Trustworthy and resilient.
- Professional appearance and discipline.

Key Performance Areas

- Customer satisfaction / CX
- Same-day delivery percentage
- Number of customer complaints
- Service and additional-service sales
- Quality and accuracy of job cards and estimates
- Timely vehicle delivery

Ideal Candidate

We are looking for a customer-focused and commercially aware Service Advisor with 4–5 years of experience in an automotive aftersales/service setting, strong communication skills, technical understanding and the ability to coordinate effectively with customers, technicians, Parts and Accessories teams.

Interested candidates can apply with their updated CV. [email protected]

Pay: From ₹23,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Workshop Stores: 1 year (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Customer Service Adviser (India)
🏢 Akoya Motors
📍 India