- Manage the daily activities of the service desk team
- Ensure that all issues are properly logged, assigned, and resolved in a timely manner
- Develop and implement service desk policies and procedures
- Set performance objectives for team members and monitor their performance
- Manage the escalation process and ensure timely resolution of high priority issues
- Prepare and present reports on service desk performance
- Identify opportunities for service improvement and propose solutions
- Ensure the service desk maintains high levels of customer satisfaction
- Train and mentor service desk staff
- Coordinate with other IT departments to resolve issues
Pay: ₹35,000.00 - ₹40,000.00 per month
Advantages:
- Health insurance
- Provident Fund
Work Location: In person
📌 IT Service Desk Manager (India)
🏢 Three Ess Computer Services (I
📍 India
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