Position: Manager – Corporate Accounts - Mobility & Transportation
Location: Navi Mumbai
Department: KAM/CRM
Reporting To: Head – Operations / Business Head

Role Overview
The Position is responsible for managing and growing relationships with major corporate clients, ensuring smooth service delivery, and driving customer satisfaction. The KAM will act as a single point of contact for all client requirements, service issues, billing coordination, and operational support.

Key Responsibilities
1. Client Relationship Management
Serve as the primary contact for assigned corporate accounts.

- Build strong relationships with client stakeholders (Admin, Transport, HR teams).
- Conduct regular client meetings, reviews, and feedback sessions.
- Understand client requirements and ensure timely fulfilment.

2. Service Delivery & Operations Coordination

- Monitor daily cab operations, vendor/driver performance, and service SLAs.
- Ensure 100% availability of cars as per client requirements.
- Coordinate with operations, fleet, and vendor/driver teams to resolve issues.
- Manage escalation calls and provide immediate solutions.

3. Performance & SLA Management

- Track service quality metrics: punctuality, cleanliness, reliability, and zero-refusal.
- Maintain MIS reports on daily, weekly, and monthly performance.
- Share SLA reports with clients and implement improvement actions.

4. Revenue & Business Growth

- Identify opportunities to increase revenue through additional services, routes, or new locations.
- Retain clients and increase wallet share/ upselling




- Ensure timely billing, payment follow-ups, and collection coordination.

5. Vendor & Driver Coordination

- Work closely with vendor partners and driver supervisors to maintain service standards.
- Ensure driver grooming, training, and compliance with company policies.

6. Issue Resolution & Support

- Handle client grievances professionally and ensure timely closure.
- Coordinate for replacement vehicles, backup cars, and emergency support.
- Prepare MOMs of client meetings and share updates with internal teams.

Key Skills Required

- Strong client relationship & communication skills
- Experience in transport mobility / car rental operations (preferred)
- Ability to manage on-ground operations and vendor interactions
- Problem-solving & decision-making skills
- Good knowledge of MIS, Excel, reporting & SLAs
- Negotiation and conflict management
- Ability to work under pressure and deliver on timelines

Education & Experience

- Bachelor’s degree (BBA/MBA preferred).
- 5–10 years of experience in Key Account Management, Operations, or Customer Service.
- Experience in car rental, logistics, mobility, or facility management is an added advantage.

Job Type: Full time

Pay: From ₹700,000.00 per year

Benefits:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Customer relationship management: 1 year (Preferred)
- Customer retention: 1 year (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Manager- Corporate Key Accounts (India)
🏢 Aurafox Solutions Private
📍 India